IT Officer (Contract)

IT Officer (Contract)

We are seeking an IT Officer to monitor our IT operations across HK and regional offices and support the company's admin functions. This is a newly created role and is expected to enhance the cybersecurity of the group and build up the standard IT team on his/her own. He/She will report to the Assistant HR & Admin Manager.

Responsibilities:

IT

• Install and maintain IT hardware, software, workstations, operating systems, business applications, and official websites and support IT projects.

• Basic operation of administration for network and server equipment.

• Manage user account setups, password resets, and initial device configurations for new and existing staff.

• Coordinate with regional staff to facilitate efficient issue resolution.

• Maintain accurate documentation and an up-to-date inventory of all IT assets. Assist with IT Procurement and asset management of different regional offices.

• Set up the cybersecurity practices: firewall policies, access control, data encryption, and fundamental attack/defense techniques for the Group.

• Coordinate with IT-related project and vendor coordination if needed,

-          Migration of email, sharepoint, Teams tenant from service provider to Microsoft

-          Add Network Switch, Access Point for network diagram

-          Add NAS Server for backup

-          Revamp of networking

• Set up and troubleshoot audio-visual systems for meeting rooms and executive presentations.
• Support departments for using AI-driven tools that enhance operation efficiency.
• Handle ad‑hoc projects as assigned.

Admin

• Coordinate with both internal parties and external vendors/service providers, including but not limited to filing, procurement support and cost control.
• Perform clerical duties to ensure smooth daily operation of the company.

Requirements:

• Degree or above in Computer Studies, Information Technology, or related fields.

• At least 3 years of relevant experience in a technical support or helpdesk environment.

• Demonstrate a solid technical background with Windows 11, Microsoft 365, Active Directory, and Group Policy.

• Show proficiency in basic networking, DNS, DHCP, and Active Directory Connect.

• Exhibit strong troubleshooting skills for PC and server hardware and software in a Windows environment.

• Good understanding of TCP/IP protocols with ability in wireless network optimization and troubleshooting (e.g. VLAN/QoS/Wi-Fi).

• Experience in Linux Server Operations and Maintenance, storage server permission architecture design.

• Familiar with RAID/LVM storage management technologies and backup tools (e.g. rsync/Bacula).

• Excellent problem-solving, analytical and communication skills.

• Communicate effectively in Cantonese, English, and Mandarin to support a diverse user base.

• Maintain a professional demeanor and perform effectively while delivering results under pressure.

• Utilize knowledge of teleconferencing platforms such as WebEx, Microsoft Teams.

Candidate with more experience will be considered as Senior IT officer.