IT Onsite Engineer

About the role

IT Onsite Engineer providing 1st level support to users, identification of problems, recording support tickets, and solving simple problems. The role includes 24/7 support and standby duties on a roster basis, tracking of helpdesk tickets with progress updates, conducting regular maintenance checks to ensure proper system functioning, and providing technical support and guidance to end users while fostering collaboration and knowledge sharing. Responsibilities also include software and application version upgrades on clients and maintenance for servers.

Key responsibilities

• 1st level support to user, identification of problems, recording support tickets, solving simple problems
• 24/7 Support & Standby (duty roster)
• Tracking of helpdesk ticket and provide progress update
• Conducting regular maintenance checks to ensure the proper functioning of system
• Providing technical support and guidance to end user, fostering collaboration and knowledge sharing
• Software and Application Version Upgrade on clients
• Opportunity to perform maintenance for servers

About you

• Diploma / Degree in IT
• 0-2 yrs experience
• Willing to learn
• Required to be on standby (duty roster basis)
• Travel to site whenever required
• Only Born Singaporeans will be considered (Due to Security Clearance)

Maestro HR
damien lee tian hong
R1106726
16C8462