IT Onsite Shift Support

Responsibilities:-

• Supporting Hours: 8am to 8pm / 8pm to 8am support on rotating basis.

• Setup, install and support IT hardware, software, company PDA, tablet, and mobile phones.

• Follow up and coordination on network cabling & network access point installations.

• Assistance and troubleshooting on network devices and servers.

• Coordination with vendor for new IT hardware arrival, collection and installation.

• Setup network configuration for all new machines, tester and handler at production.

• Change network VLAN, register DNS for all IT equipment and machines in production.

• Antivirus installation & configuration on production testers.

• Meeting room setup and support, including projector, Audio Visual (AV) conference equipment.

• Knowledge Management (retention, processes & procedure documentation).

• To have a shift pass-down for past 12 hours incidents to next onsite shift-support IT personnel with detail problem statement, root cause and resolutions shared.

• Ad-hoc event support.

• Inventory control and asset management for hardware and software.

• Provide assistance on other IT matters as and when requested.

Requirements:-

• Certificate/Diploma/ Degree in Computer Science/ Information System.

• 1 years working experience in support factory production environment would be add advantage.

• Good knowledge in basic configuration about TCP/IP networking (LAN/WAN).

• Possess good hardware and software assembly, upgrades, repairs, troubleshooting and resolution skills.

• Able to troubleshoot PCs and laptops that runs under various version of Windows OS.

• Performing tests and evaluations on new software and hardware.

• Able to work independently

• Must be team player.