IT Onsite Support Engineer

该职位来源于猎聘 Mission Description

• Provides second-line investigation and diagnosis.
• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines.
• Escalates unresolved incidents/service requests within agreed timescales.
• Ensures tickets are updated at all times until issues are resolved.
• Liaises with clients, other IT support groups and 3rd party providers when necessary.
• Performs staging of PCs
• Performs IMAC (Install, Move, Add and Change)
• Conducts hardware and software maintenance and support.
• Troubleshoots and resolves PC incidents and/or VIP requests.
• Local network support and/or assists centralized Network team. Profile Requirement
• Able to read and write in English, can communicate in oral English.
• Willingness to work flexible hours when needed.
• Good customer interface skills/interpersonal skills
• Understanding of customer satisfaction principles and practices
• Team player