IT Operation & Maintenance Expert

About the role

Manage and participate in team execution of 24*7 or 5*8 IDC data center duty as required by Alibaba Cloud. Lead the team to improve stability and efficiency while reducing risks.

Key responsibilities

• Manage and participate in team execution of 24*7 or 5*8 IDC data center duty
• Respond to incidents and execute work orders, including temporary tasks, in accordance with SLA requirements
• Perform risk analysis for responsible IDC sites or campuses, identify potential risks, establish risk control measures, and continuously optimize EOP and SOP processes
• Master SOP standard operating procedures and strictly execute them; independently complete all tickets
• Assist network engineers and server experts in complex troubleshooting and problem resolution
• Independently analyse and coordinate related teams to handle non-standard scenarios
• Coordinate projects, optimize processes, establish technical standards, and drive cross-team collaboration

About you

• Proficient in incident analysis and driving optimization measures
• Strong team management ability
• Skilled in cross-team and cross-cultural communication
• Able to establish team collaboration mechanisms and support team growth
• Skilled in team management and project coordination
• Familiar with project management tools and methodologies
• Have comprehensive and in-depth understanding of IT operations work and related processes
• Familiar with ticketing systems