IT Operation

About the Role:

We are seeking an active, practical, and dependable IT Support / IT Operation Staff to handle on-site technical tasks and daily operational readiness. This role focuses primarily on day-to-day physical and desktop support: installing workstations, routing and crimping network cables, setting up Windows operating systems, and keeping all mission-critical office and counter printers fully functional.

This position is open to Fresh Graduates with prior Internship experience in IT support / cabling / computer servicing, as well as professionals with up to 1 year of hands-on experience.

Key Responsibilities:

• PC & OS Deployment: Perform clean Windows OS installations, system imaging, driver updates, and standard office software configurations for user workstations.
• Cabling & Physical Connectivity: Measure, lay out, route, and crimp UTP network cables (RJ45), patch panel cabling, and test connectivity to ensure stable LAN access.
• Printer & Peripheral Maintenance: Set up, configure, and troubleshoot daily printers (thermal printers, dot-matrix printers, laser jet, and boarding pass/tag printers), including clearing paper jams, replacing ribbons/toners, and fixing driver communication errors.
• Hardware Assembly & Maintenance: Assemble desktop PCs, replace faulty components (RAM, SSD/HDD, power supplies), and perform regular dust cleaning and preventive maintenance.
• First-Line Desk Support: Respond directly to daily user tickets regarding login issues, printer disconnects, local IP conflicts, and peripheral malfunctions.
• Inventory & Asset Labeling: Maintain tidy cable management under desks/racks, track spare parts, and update equipment inventory logs.

Requirements:

• Minimum Diploma (D3) or Bachelor's Degree (S1) in Information Technology, Computer Engineering, Informatics, or equivalent. Fresh graduates with solid internship experience are also welcome to apply).

• Minimum 1 year of experience or internship experience in Desktop Support, IT Helpdesk, or Hardware/Network Servicing.

• Hands-on skills:

  • Proficient in Windows OS installation, formatting, driver setup, and basic troubleshooting.
  • Practical experience in UTP cable crimping (RJ45, tester tools, color arrangement standards).
  • Familiarity with setting up local/network printers (sharing, USB/LAN connection, driver install).

• High agility, physical stamina to manage equipment setups on-site, and a proactive problem-solving attitude.

• Willingness to work on rotational shifts (including scheduled weekends or public holidays).

• Ready to be stationed on-site at: Jakarta/ Tangerang/Batam