IT operation Engineer

About the role

This role is critical in ensuring the continuous monitoring, support, and maintenance of customers SDWAN solutions and overall IT infrastructure. The ideal candidate will possess a solid technical foundation, strong problem-solving capabilities, and the ability to perform under pressure in a dynamic environment.

Key responsibilities

• Proactively monitor and support network infrastructure including routers, switches, firewalls, SD-WAN, and wireless solutions. Provide first-level support and troubleshooting for detected issues.
• Respond to and resolve IT incidents in a timely manner, adhering to established procedures and escalation protocols. Accurately document incidents and resolutions within the incident management system.
• Execute predefined standard service requests and change requests across various SD-WAN platforms such as Cisco Viptela, Velocloud, RansNet, SilverPeak, and Fortinet.
• Perform daily health checks, log reviews, and system performance monitoring. Ensure all scheduled tasks are completed within agreed service levels.
• Troubleshoot infrastructure issues and coordinate with specialist teams and vendors. Participate in maintenance activities and operational improvements.
• Maintain clear communication with internal IT teams, stakeholders, and end-users. Provide timely updates on incident status and operational activities.
• Follow company policies and regulatory standards to ensure secure and compliant IT operations.

Requirements

• Tertiary education in Information Technology, Networking, or a related field (Bachelor's degree or Polytechnic diploma preferred).
• At least 1 to 2 years of experience in IT infrastructure operations or technical support (LAN/WAN/Cloud/).
• Experience or knowledge supporting SD-WAN environments (e.g., Cisco Viptela, VMware VeloCloud, RansNet, Silver Peak, and Fortinet), with the ability to perform operational changes, troubleshoot issues, and coordinate escalations when required.
• Experience with enterprise wireless platforms such as Cisco, Aruba, Ruckus, Meraki, or equivalent solutions is advantageous.
• Experience supporting and troubleshooting enterprise wireless LAN (WLAN) environments, including access points, wireless controllers, and cloud-managed wireless solutions.
• Relevant professional certifications in networking, systems, virtualization, cloud, or IT service management (e.g., ITIL, CCNA, CCNP, VMware, or SD-WAN vendor certifications) are advantageous.
• Strong analytical and problem-solving skills; keen interest in information security and network reliability.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly.

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