IT Operation Engineer

Key Responsibilities

• Provide first-level (L1) IT support and troubleshooting for hardware, software, operating systems, connectivity, and basic infrastructure-related incidents.
• Monitor and support daily IT operations within the data center environment to ensure service availability and operational continuity.
• Log, track, update, and escalate incidents and service requests through IT ticketing systems, including Zoho and Odoo.
• Perform initial diagnosis and troubleshooting for Windows OS, Microsoft Office 365, Active Directory, and basic network connectivity issues.
• Assist in monitoring and troubleshooting network and infrastructure environments involving cloud platforms, VMware virtualization, and network security technologies.
• Support basic operational checks and incident handling involving networking technologies such as Cisco and Palo Alto.
• Maintain accurate incident documentation, follow established SOPs and SLA requirements, and ensure proper shift handovers.
• Coordinate with internal IT teams and relevant stakeholders to ensure timely incident resolution and maintain service quality.
• Adhere to data center security policies, operational procedures, and IT service management standards.

Job Requirements

• Minimum Bachelor's degree (S1) in Information Technology, Computer Science, Information Systems, or a related field.
• Minimum 1 year of relevant IT experience, preferably in a full-time position, particularly in IT Helpdesk, IT Support, Service Desk, Technical Support, or Data Center Operations.
• Good understanding of IT hardware, Windows operating systems, Microsoft Office 365, and Active Directory.
• Basic knowledge of networking concepts, including TCP/IP, DNS, DHCP, LAN, and WAN.
• Hands-on experience in L1 troubleshooting, incident diagnosis, ticket logging, tracking, and escalation.
• Familiarity with IT ticketing systems; experience with Zoho and/or Odoo is an advantage.
• Exposure to cloud environments, VMware virtualization, and network technologies such as Cisco and Palo Alto is highly desirable.
• Good communication, documentation, problem-solving, and customer service skills are essential.
• Basic knowledge of ITIL, incident management, SLA management, and IT service desk processes is preferred.
• Willing and able to work 24/7 rotating shifts, including night shifts, weekends, and public holidays.
• Willing to work fully on-site at the BSD data center and available to join as soon as possible.
• Must be comfortable working in a structured operational environment that requires discipline, attention to detail, and compliance with security procedures.

Preferred Certifications

• CompTIA A+
• CompTIA Network+
• ITIL Foundation
• Other relevant IT infrastructure, networking, or cloud certifications.