IT Operation Support

Responsibilities

• Serve as the first point of contact for Business User/Employee seeking technical assistance over the phone or email or chat messaging
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by User
• Walk the User through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT Assets or services
• Record events and problems and their resolution in logs/System
• Follow-up and update Business User status and information
• Pass on any feedback or suggestions by Business User/Employee to the appropriate internal team
• Identify and suggest possible improvements on procedures

Requirements Manage IT Asset, Software Licenses, Stock Opname, Active Directory

Repair Laptop/PC

Manage Software instalation, configuration and license for laptop/PC

Operate Ticketing System/Service Desk tools

Good Communication

Can manage Office Network and Wifi(Access Point)