IT Operation Support

Responsible for the day-to-day operations of the organization's IT infrastructure, including installing, configuring, maintaining, and troubleshooting hardware, software, and network systems. This role plays a critical part in ensuring system security, managing cybersecurity patch deployments, driving shopfloor digitization initiatives, enabling machine network integrations, and delivering reliable second-level (L2) IT consultation and support.

Roles, Responsibilities & Job Expectations

IT Infrastructure Operations & System Maintenance

• Oversee day-to-day operations of the organization's IT infrastructure, including installing, configuring, maintaining, and troubleshooting hardware and software systems.
• Troubleshoot, diagnose, and resolve complex database, software, network, and system problems promptly to minimize operational downtime.
• Maintain accurate and up-to-date documentation of IT systems, processes, network topographies, and operating procedures to facilitate internal knowledge sharing and collaboration.

Cybersecurity, Compliance & Patch Management

• Coordinate and execute the deployment of security patches, updates, and fixes across various platforms, devices, and endpoints.
• Review, develop, and implement robust security measures for the protection of computer systems, networks, and software applications.
• Ensure that systems and software are continually updated with the latest security patches to mitigate known vulnerabilities and comply with company policies and regulatory requirements.

Shopfloor Digitization & Machine Network Integration

• Work closely with manufacturing and operations teams on shopfloor digitization initiatives to deliver reliable, scalable, and robust digital solutions that improve operational efficiency and effectiveness.
• Assist in machine network communications, industrial equipment connectivity, and machine integration activities across the production facility.

IT Project Execution & Problem Analysis

• Participate actively in the planning and execution of IT projects, collaborating with project managers to define project scope, construct execution plans, and track progress against timelines.
• Analyze highly complex technical problems and engineer practical, scalable IT solutions to overcome operational challenges.

L2 Support & Vendor Management

• Provide IT consultation and second-level (L2) support for local systems and end-users when required.
• Oversee relationships with external IT vendors, evaluate vendor service quality, and ensure vendor deliverables strictly meet organizational requirements.

3. Qualifications & Key Skills

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.
• Minimum 2 years and above of hands-on experience in IT operations, systems administration, or network administration.
• Solid knowledge of enterprise hardware, software systems, network protocols, and database management.
• Strong analytical and root-cause troubleshooting skills.
• Self-starter capability, able to work independently while collaborating effectively in a team environment.
• Dependable, highly accountable, and flexible when managing shifting operational priorities.

4. Preferred Qualifications (Nice-to-Have)

• Hands-on experience in IT Cyber Security and industrial/manufacturing security environments.
• Cisco Certified Network Associate (CCNA) certification.
• CompTIA Network+ certification.
• CompTIA Security+ certification.