IT Operation Support (Contract)

Responsibility :

• Handle complex problem-solving with software-related requests for assistance (problems) – Identify the problem.
• Troubleshoot software and identify root causes of software problems.
• Analyze software related issues and propose solutions – Evaluate and select an alternative action plan by workaround and Permanence solve.
• Design and maintain expertise in flow of application process and systems related to company.
• Resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with Business requirements.
• Employ appropriate application maintenance, support and incident management processes and procedures to support and maintain IT applications, and to investigate and resolve IT application-related incidents.
• Coordinate with teams and resolve all complex application and system issues.
• Fix software problems by raise issue/defect to member team and verify test solutions prior to implementing them – Implement and follow-up base on Software Change Management (SDLC/Agile Model).
• Obtain and log customer feedback for the purpose of process improvement.
• Review work log, customer feedback periodically with supervisor and other analysts and technicians, to identify and act on opportunities for improvement.

Qualifications :

Technical skills

• Bachelor’s Degree or higher in Computer Science, Information Technology, IT Engineer or related fields.
• At least 3+ years of experience in application support role / software development / production development and insurance application support is preferred.
• Specialize in collaborating with other teams for developing solutions and/or troubleshoot.
• Specialize in Identity, investigating, logging, fixing any bugs/issues reported and participating in various kinds of IT application testing cycle.
• Specialize in processing requests and various problems through the IT Ticketing system / Customer Relation Management System (CRM).
• Specialize in MS-Office / Remote support program/ Internet.
• Experience in SDLC / Agile or application development framework and Good knowledge of Relational Database and Understand Structured Query Language (SQL), stored procedure, DB trigger, etc.
• Basic knowledge of source code control and change/release management or DevOps (can implement CI/CD Pipeline) is preferred.
• Familiarity with project management tools and methodologies.

Human support skills

• Strong communication, listening, verbal, reading and writing skills with the ability to effectively collaborate with both clients and technical stakeholders.
• Good Service Mind, Positive Attitude, Diligent, Patience, and Understanding Stakeholder.
• Ability to execute multiple assignments within an established timeframe and maintain department quality standards.
• Relationship Management, Empathy, and Collaboration with team members.
• Investigation of diagnostic – observe in detail (data change log / end user behavior detail) and Critical Thinking

Qualified candidates please submit your resumes stating present and expected salary & package details via Apply Now.

100/22, Sathorn Nakorn Tower, 15th Floor, North Sathorn Road, Silom, Bangrak, Bangkok 10500

Tel : 02-011-8600   https://www.blueventuregroup.co.th/