IT Operation Support (Microsoft 365)

Position: IT Operation Support

Company:          Manufacturing and Property company

Location:            BTS Chong Nonsi, Sathorn, Bangkok

Working hour:   Monday – Friday

Job Description  :

• Accountability for end user’s request/incident/problem as 1st level support and keep tracking with solution provided in ticketing tool.
• Maintain High Customer satisfaction level and Service level agreement for supporting domain.
• Monitor Availability, Integrity, Security, Confidentiality and Privacy of Infrastructure/end device.
• Involve in compliance/audit with business users and internal/external auditors for Infrastructure/end device.
• Be Supporter for implemented Infrastructure/end device and involve during Infrastructure/end device implementation phase.
• Be supporter in Infrastructure/end device continuity plan and connect with Business owners for testing as regular basis.

Qualifications :

• Hand-on experience in supporting Network/Firewall/Wifi/Security/Telephony and end user devices for at least 2-3 years.
• Hand-on experience in supporting Microsoft 365, Microsoft defender or other EDR tool, MFA, MDM (In-tune).
• Hand-on experience in Supporting CCTV, Facility automation system (Access Control, Parking system), VDO conferencing and office related systems,
• Good knowledge for basic information security
• Certified in Network/Security for any global brand or Microsoft 365 administrator/security is a plus.
• Understand and experience in various new technology (e.g. Ai, iOT, RPA, ML, Big Data) is a plus.
• Problem-solving aptitude with “Can Do” attitude.
• Able to travel to work outside the office.

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PERSOL HR Services Recruitment (Thailand) Co., Ltd.

Human Resources Department
21st Floor Bangkok City Tower, South Sathorn Road, Thung Mahamek, Sathon, Bangkok 10120 l Thailand