IT Operation Support (Rotating Day/Night Shifts)

·       Monitor the performance, maintain efficient in IT Operation support both hardware and system

·       Monitor daily tasks whether they are running properly, both manually by team members or automatic scripts.

·       Manage problem and service requests ensuring timely resolution

·       Diagnoses and resolves problems on multiple software or hardware programs.

·       Provides technical support of desktop hardware, servers and software, on-call from customers, onsite support depending on the issue, under supervision of IT Manager.

·       Escalate IT issues to the IT Manager where necessary.

·       Ready to study on new IT Technology.

·       Work extra hours to meet deadlines, as required and where reasonable.

• Update knowledge base to share resolution information with the team and users.

·       Perform other duties as assigned.

Job Qualifications:

• Education: Bachelor's degree or higher of Computer Science, IT engineering or other related fields.
• Male or female around 25 - 35 years old.
• Work Experience: 2-3 years or more helpdesk, relevant desktop support, or IT operation support.
• Computer hardware diagnostic and troubleshooting skills.
• Technical knowledge of current operating systems.
• Good command of reading and writing English.
• Good attitude, service mind and customer service skills.
• Strong problem-solving skills.
• Willingness to work rotating shifts, weekends, and holidays