IT Operation Support Specialist

Our client is a statutory body that assists and develop trade with Hong Kong. They are now looking for an IT Operational Support Officer.

Job Description:

• Provide onsite support services at event venues, coordinate equipment and onsite infrastructure arrangements with vendors and internal teams. including system setup, configuration, testing, and troubleshooting.
• Support pre-event and post-event activities, including inventory control, logistics coordination, and data reconciliation.
• Maintain and support the event registration system and related applications to ensure stable, secure, and reliable operation.
• Monitor system performance and assist in resolving application, data, network, and hardware issues.
• Work with inhouse teams or vendors on application enhancement, system maintenance, troubleshooting, user acceptance and operational readiness.
• Handle local and overseas user enquiries and follow through on business requirements and issues until resolution.
• Prepare operational, management, standard, online, physical, and ad hoc reports.
• Maintain technical documentation, operating procedures, guidelines, and knowledge transfer materials.

Job Requirements:

• Higher Diploma or above in Computer Science or a related discipline.
• At least 1 year of experience in system or application support, with hands-on exposure to networking and printer setup.
• Solid experience with MongoDB query and aggregation pipeline
• Practical knowledge of iPad, laptops, networking, Raspberry Pi, and printer configuration.
• Experience in event-based operations and onsite support is an advantage.
• Exposure to application development using AWS, Android, iOS, Node.js, GitLab CI, RESTful APIs, DevOps practices, and Linux is a plus.
• Strong verbal and written communication skills.

To apply for this role, please click the "Quick Apply" below and send your full resume by MS word format.

Only shortlisted candidate will be notified.  Personal data collected by job applicants will be kept in strict confidence and used for recruitment purpose only.