IT Operational

About the role

IT Operational role responsible for maintenance and monitoring of hardware, software, networks, and IT systems for the company, providing technical support to employees, and ensuring optimal operational continuity.

Key responsibilities

• Perform maintenance and monitoring of hardware, software, networks, and IT systems
• Provide technical support to employees regarding computer, printer, network, email, application, and other IT device issues
• Install, configure, upgrade, and troubleshoot computer equipment and IT systems
• Monitor and ensure LAN networks, Wi-Fi, servers, CCTV, and network devices operate properly
• Perform regular data backup and recovery to maintain data security and availability
• Manage user accounts, system access rights, and ensure IT access aligns with departmental needs
• Monitor system security and help prevent disruptions or unauthorized access
• Record and document assets, devices, issues, and IT activities
• Coordinate with vendors or third parties for equipment repair and system maintenance
• Handle IT disruptions quickly and ensure company operations run optimally

About you

• Minimum D3/S1 education in Information Technology, Information Systems, or related field
• Minimum 1–2 years experience in IT Support/IT Operational
• Understanding of hardware, software, LAN/Wi-Fi networks, Windows, printers, and server troubleshooting and maintenance
• Understanding of basic TCP/IP, DHCP, DNS, router, switch, and firewall
• Strong troubleshooting and problem-solving capabilities
• Able to work independently and as part of a team