IT Operational Staff

About the role

This is an IT Support role providing day-to-day technical assistance to employees, troubleshooting hardware, software, and network issues, and supporting IT infrastructure operations.

Key responsibilities

• Provide day-to-day IT support to employees
• Troubleshoot basic hardware, software, and network issues
• Support LAN, Wi-Fi, and internet connectivity
• Assist with IT equipment, inventory, and documentation
• Support basic network and IT infrastructure operations
• Coordinate technical issues with senior IT members or vendors when needed
• Support branch offices and operational locations when required

Qualifications

• Diploma or bachelor's degree in information technology, Information Systems, Computer Engineering, Telecommunication Engineering, or a related field
• Minimum 1 year of experience in IT Support, IT Infrastructure, Network Support, or a related role
• Fresh graduates with relevant internship or practical experience are welcome to apply
• Basic understanding of computer, network, and internet troubleshooting
• Familiar with Microsoft Windows and Microsoft 365
• Basic understanding of LAN, Wi-Fi, IP addressing, DHCP, and DNS
• Good communication and problem-solving skills
• Willing to learn and develop technical skills
• Able to support occasional maintenance or urgent IT issues outside normal working hours when necessary
• English communication skills.