IT Operational Support Analyst (Up to 28k/monthly)

about the company.

• The organisation is a prominent entity in Hong Kong dedicated to managing large-scale events and corporate platforms. Known for operational excellence, the technology team delivers robust infrastructure and software solutions to ensure seamless experience for local and international stakeholders.

about the job.

• Provide operational and onsite technical support for major venue events, including system configuration, testing, hardware setup, and troubleshooting.
• Coordinate pre-event and post-event logistics, hardware inventory control, infrastructure setup, and data reconciliation.
• Maintain, monitor, and support application systems to guarantee security, stability, and high performance.
• Liaise with vendors and software teams regarding application enhancements, maintenance releases, user acceptance testing, and operational readiness.
• Resolve local and overseas user inquiries, managing technical issues through to resolution.
• Generate operational, management, and ad-hoc analytics reports while performing regular data validation checks.
• Maintain technical documentation, operating guidelines, and knowledge-transfer materials.

skills & experiences required.

• Higher Diploma or Degree in Computer Science, Information Technology, or a related discipline.
• Atleast 1 year of experience in application support, system operations, or software development.
• Hands-on experience with MongoDB query and aggregation pipelines.
• Practical knowledge of network setup, printer configurations, laptops, iPads, and micro-controllers (e.g., Raspberry Pi).
• Familiarity with AWS, Linux, Node.js, RESTful APIs, GitLab CI, or DevOps practices is an advantage.
• Excellent written and verbal communication skills in English.
• Ability to work under pressure, meet tight deadlines, and work flexible hours or overtime during event peak periods.

If you are interested in this role, please click 'Apply Now' or send your CV directly to [email protected].