IT Operational Support Engineer

Key Responsibilities:

Event Operations and Onsite Support

• Provide onsite support at event venues, including system setup, configuration, testing, and troubleshooting.
• Support pre-event and post-event activities, including inventory control, logistics coordination, and data reconciliation.
• Coordinate equipment and onsite infrastructure arrangements with vendors and internal teams.

Application Support and Maintenance

• Maintain and support ERS and related applications to ensure stable, secure, and reliable operation.
• Monitor system performance and assist in resolving application, data, network, and hardware issues.
• Work with inhouse teams or vendors on application enhancement, system maintenance, troubleshooting, user acceptance and operational readiness.
• Handle local and overseas user enquiries and follow through on business requirements and issues until resolution.

Reporting, Data Validation, and Documentation

• Prepare operational, management, standard, online, physical, and ad hoc reports.
• Validate report figures through data checks, reconciliation, analytics, and confirmed fair attendance records.
• Maintain technical documentation, operating procedures, guidelines, and knowledge transfer materials.

Job Requirements:

·         Higher Diploma or above in Computer Science or a related discipline.

·         At least 1 year of experience in system support or application development, with hands-on exposure to networking and printer setup.

·         Solid experience with MongoDB query and aggregation pipeline

·         Practical knowledge of iPad, laptops, networking, Raspberry Pi, and printer configuration.

·         Experience in event-based operations and onsite support is an advantage.

·         Exposure to application development using AWS, Android, iOS, Node.js, GitLab CI, RESTful APIs, DevOps practices, and Linux is a plus.

·         Strong verbal and written communication skills.

·         Ability to work under pressure and meet tight schedules.

·         Willingness to work overtime during event periods.

·         Self-motivated, proactive, and able to work independently.

To apply for this position, please simply click on the “APPLY” button.

If you are not contacted by our consultants within 2 weeks, please consider your application unsuccessful. All applications will be treated in strict confidence and used for recruitment purposes only in accordance with PERSOL Hong Kong Limited’s Privacy Policy.

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