IT Operations Administrator

About Netris

Netris is the leading network automation platform for AI clouds. AI is the largest infrastructure buildout in history, and networking is its bottleneck. Netris is the automation and multi-tenancy layer for AI cloud networking, enabling operators to launch GPU clouds in weeks, provision tenants instantly, and maximize GPU utilization. The company experienced 800% ARR growth in the last 12 months, with 45+ live GPU cluster deployments globally and growing, and is backed by Andreessen Horowitz. SDN reinvented data center networking, and Netris is doing it for the AI cloud with NAAM: Network Automation, Abstraction, and Multi-Tenancy.

The role

The IT Operations Administrator will support the day-to-day technology operations that keep Netris employees productive, secure, and properly equipped. Reporting to the Head of IT, this role will manage employee onboarding and offboarding, endpoint and SaaS administration, IT support, hardware procurement, and operational documentation while supporting security, compliance, and vendor-management activities.

What you’ll do

• Manage employee IT onboarding and offboarding, including device procurement, Mac setup and enrollment, Okta account creation, application provisioning, new-hire orientation, device recovery, secure erasure, and asset inventory updates.
• Administer and maintain the company’s macOS endpoint environment using Iru and Apple Business Manager, including zero-touch provisioning, device enrollment, configuration, compliance, inventory, replacements, and hardware lifecycle management.
• Provide day-to-day IT support through Slack, Jira, and remote troubleshooting sessions for device, account, application, access, and general workplace technology issues.
• Administer business applications including Google Workspace, Okta, Slack, Zoom, Atlassian, Microsoft 365, AI tools, and remote access solutions, supporting user access, licensing, application lifecycle, and SaaS governance.
• Coordinate hardware and software procurement, maintain spare device inventory, work with Apple and other vendors, track contracts and renewals, and support license and budget planning.
• Monitor and respond to routine identity, endpoint, and security events across platforms such as Okta, Iru, EDR, vulnerability management, and password management systems, escalating issues when needed.
• Support SOC 2 Type II and ISO 27001 compliance activities through access reviews, evidence collection, IT control execution, and maintenance of audit-ready operational records.
• Document and improve IT processes, procedures, and internal knowledge base content in Confluence, while partnering with the Head of IT and internal stakeholders to improve service quality, SLAs, KPIs, and operational efficiency.

What we’re looking for

• Hands-on experience supporting a primarily macOS business environment and troubleshooting common endpoint, application, account, and access issues.
• Experience administering an MDM platform for Apple devices and working with Apple Business Manager, Automated Device Enrollment, and zero-touch provisioning.
• Experience with identity and access management, preferably Okta, including user lifecycle management, MFA, groups, application assignments, and access troubleshooting.
• Experience administering business SaaS platforms such as Google Workspace, Slack, Zoom, Atlassian, or Microsoft 365.
• Experience managing employee onboarding and offboarding processes, including account provisioning, device deployment, access removal, equipment recovery, and asset tracking.
• Experience with IT asset management, hardware procurement, inventory management, and vendor coordination.
• Strong troubleshooting, organizational, communication, and documentation skills, with the ability to manage multiple IT requests and operational tasks independently.

Preferred qualifications

• Experience administering Iru(formerly Kandji), including device configuration, software deployment, security controls, and compliance policies.
• Previous experience supporting Apple hardware in an Apple retail, Apple Authorized Service Provider, or similar Apple-focused technical support environment.
• Experience with Jira Service Management and Confluence.
• Experience supporting SOC 2 Type II or ISO 27001 audits, including access reviews, evidence collection, and IT operational controls.
• Familiarity with EDR, vulnerability management, password management, and endpoint security platforms.
• Experience with SaaS license management, application rationalization, vendor renewals, contract tracking, and IT budgeting.
• Familiarity with IT service management practices, SLAs, KPIs, and process improvement in a growing or distributed organization.

Compensation, benefits, logistics

• Competitive salary + meaningful equity
• Full time
• On-site in Santa Clara, CA
• Medical, vision, dental, 401(k), disability insurance, flexible PTO (US; benefits vary by location)