IT Operations Analyst-1

Job Summary

• Directing and monitoring technology operations
• supporting hardware
• Providing service desk supports
• providing tools, process and expertise enabling application development teams to achieve objectives and to navigate application code within Development, Stage/QA, Production environments
• Competent in most phases of production control
• Creates and modifies production procedures and standards
• Runs, restarts and schedules priorities of new production control systems
• Develops and maintains overall knowledge of users needs
• May be responsible to use analytical skills to determine problems and repair systems

Education/Work Experience

• Typically requires a degree and 2-4 years experience; or no degree and 6-10 years combined education and equivalent work experience (typically 1 year experience = 1 year education).

Independence Level / Reports To

• Works under limited supervision on assigned tasks or portions of projects to determine and develop approach to meet desired objectives.
• May lead projects/research with limited scope and complexity.
• Normally reports to Manager.