IT Operations Analyst

Who we are:

Conclusion Lifecycle is the Managed Services brand of Conclusion Iberia, focused on delivering long-term, scalable IT services across the full lifecycle, from build to run.

It brings together the Managed Services operation that was previously part of Neotalent Conclusion, with a clearer focus on lifecycle ownership, operational excellence, and long-term partnerships.

Conclusion Lifecycle also acts as the incubator for new lifecycle-based service offerings within Conclusion Iberia, supporting clients with sustainable, resilient, and continuously evolving digital solutions.

Find out more about us at www.conclusionlifecycle.com.

Role Overview:

We are looking for an IT Operations Analyst position to join our Operation Center team in Lisbon, that supports mission-critical environments across international clients from The Netherlands, Germany and other European countries.

In this role, you will be responsible for real-time monitoring, incident tracking, and ensuring that critical alerts are properly assessed and routed to the appropriate teams. You will work in a high-responsibility environment where responsiveness, attention to detail, and clear communication are key to maintaining the stability of essential systems and services.

This is an on-site role operating in a 24/7 shift-based model, requiring strong focus, discipline, and the ability to stay calm under pressure while managing incidents that may impact critical operations.

What you will do:

• Monitor system alerts using tools such as Zabbix, SCOM, or similar platforms, identifying anomalies and potential incidents;
• Log events and incidents clearly and accurately, ensuring proper documentation and traceability;
• Use ticketing systems to register, track, and update incidents from detection to resolution;
• Analyse alerts and incidents to understand impact, required actions, and the appropriate teams to engage;
• Ensure timely escalation and communication with relevant stakeholders when necessary;
• Follow up proactively on incidents to guarantee proper handling and closure;
• Collaborate with international teams to maintain smooth operations across multiple systems and environments;
• Contribute to the continuous improvement of operational processes and escalation flows.

What you are like:

• Familiar with monitoring tools such as Zabbix, SCOM, or similar;
• Comfortable using ticketing systems and following structured incident management processes;
• Strong analytical and problem-identification skills, with attention to detail;
• Excellent written communication skills, able to clearly document incidents and updates;
• Resilient, focused, and able to work effectively in high-responsibility and shift-based environments;
• Self-motivated and proactive, with a strong sense of ownership and accountability;
• Comfortable working in rotating 24/7 shifts in an on-site model;
• Have good communication skills in English (mandatory);
• Adaptable and able to work in a monitored, high-focus environment requiring sustained attention;
• Motivated to learn and grow within IT operations, even without a strong prior technical background.

Why join us:

• Work on challenging projects for big clients
• Learn more about emerging technologies
• Design your career plan
• Access to continuous training and certifications
• Evolve through our internal mobility programme
• … and much more!