IT Operations Analyst

JOB SUMMARY:

Responsible in providing help desk and technical support for the corporate IT infrastructure, information systems and desktop management.

DUTIES AND RESPONSIBILITIES:

• Provide Level 1 & 2 help desk and technical support for corporate end-users on IT infrastructure, information systems and IT services. Level 1 includes basic desktop troubleshooting, network services, device configuration, etc. Level 2 includes end-user's technical support for corporate applications and information systems.
• Works with senior team members in the day-to-day operations and maintenance of IT systems and infrastructure.
• Escalates support problems that are beyond skill level to senior team members or vendors responsible for providing the required technical support.
• Perform other IT functions as may be assigned.

EDUCATION:

Bachelor's Degree in Computer Science/Engineering, or any related fields.

EXPERIENCE:

Working knowledge and experience in any two of the following functions: systems administration, networking, databases, system development, or information security.

SKILLS:

• Problem-solving skills - diagnose technical problems and develop quick and precise solutions.
• Systems development, networking, database or systems administration.