IT Operations and Asset Management Coordinator

Stradley Ronon is seeking a detail-oriented, analytical, and tech-savvy Operations Coordinator to join our Philadelphia headquarters. Reporting to the Chief Information Officer (CIO) and Director of IT Services, this person will support key operational processes related to budgeting, travel, purchasing, expense processing, asset management, and data analysis.

DUTIES AND RESPONSIBILITIES

Purchasing / Invoice Processing / Budget Maintenance (35%)

• As requested, purchase products and services through preferred vendors.
• Responsible for processing 60+ invoices per month while coordinating with accounts payable staff and vendors to resolve outstanding balances, late fees, and suspension notices.
• Prepare, monitor, maintain and reconcile the IT operating budget.

Asset Management (20%)

• Own all IT asset management work processes.
• Hardware Assets - Validate compliance with asset management procedures.
• Software Assets – Own entire lifecycle including intake, tracking, auditing, retiring, and reporting of the IT software portfolio.

Research / Document Preparation / Data Analysis (20%)

• Assist with drafting and editing meeting summaries, organizational charts, vendor communications, process diagrams, reports and presentations using Microsoft Word, Visio, and PowerPoint.
• Support Directors with gathering, organizing and reporting IT metrics.
• Perform complex data analysis using Microsoft Excel.
• Perform research on specific products, services, and topics.
• Using Microsoft Forms, create online surveys to gather data.

Special Projects (20%)

• Assist the Chief Information Officer with strategic department initiatives (e.g., development of an IT department playbook for large-scale acquisitions, transforming IT operations through AI and automation, etc.)

Administrative Support (5%)

• Reserve conference rooms, organize department meetings, coordinate travel plans, and provide other support, as necessary.
• Update content on the IT department Stradosphere pages.
• Other duties as assigned.

EXPERIENCE AND SKILLS:

• College degree and 5+ years of experience supporting the operations of a small or mid-size technology-forward business; experience working in a start-up is considered a differentiator.
• Previous experience working with a technology or consulting business is a plus.
• Demonstrated experience supporting executives and using discretion when handling confidential information.
• Frequent contact with internal customers and vendors; must be adept at building relationships and embracing a service-first attitude.
• Knowledge of budgets, purchasing and invoice processing is essential.
• Intermediate knowledge of Microsoft Word 2016/365, Visio 2016/365, Excel 2016/365, PowerPoint 2016/365, and Outlook 2016/365 required.
• Experience using GenAI technologies (e.g., Microsoft Copilot, ChatGPT, Claude, etc.) in your daily work.
• Strong customer focus with excellent interpersonal skills; respectful and collaborative, assertive but tactful, receptive to feedback and excited about continuous improvement.
• Excellent work ethic, strong sense of ownership for this role, including doing what is needed without being asked, and following through.
• Must be able to work independently but collaborate within a decentralized team.
• A high degree of interest in technology and how it is applied in business will be immensely helpful.
• Comfortable with shifting priorities.
• Strong analytical, problem-solving, organizational and planning skills.
• Highly effective at time and task management.