IT Operations and Customer Support - Columbia, SC/Onsite

IT Operations and Customer Support

Columbia SC - Onsite

3 – 6 Months CTH

Interview Process: 2 rounds, the first interview will be remote - subsequent interviews will be in-person

Duration of the Contract: 3-6 months with possibility for FTE, however not guaranteed. The salary range for an FTE Computer Operator

Possibility for Extension: Yes

Work Location: Onsite - 5 days/week

Candidate Location: Candidate MUST be a SC resident or willing to relocate to SC prior to starting the role at their own expense.

Weekend Work Information: System Update Testing occurs occasionally on Saturdays/Sundays - the resource may be required to help with testing 1-2 hours on varied weekends. The testing work is typically remote.

This is an IT operations and customer support position. IT customer support functions include MS Windows, MS Office, local and network printing, audio/visual connectivity in conference rooms, and office network wired and wireless connectivity. IT operations support functions include information security audit research, third party vendor coordination, asset management/inventory, imaging computers, contributing to the team's process/procedure documentation updates. Use of a ticketing system will be required to track all work. This is a junior-to-mid level technical support role that requires a high level of professionalism in a financial/banking work environment. Candidates should have a least one year of experience in an IT support role, preferably in person in a formal government or corporate setting. Professional maturity is valued over technical skill.

Required Skills

Minimum of two years of experience with the following:

• IT End User Support
• Microsoft Windows 10, 11
• Microsoft Office Suite
• Printer Support
• Hardware/Laptop Support
• PC Imaging/Building

Preferred Skills:

• A+ Certified
• End User Network Support
• Information Security Exposure
• On-site/In-person IT Support
• MS Teams
• Asset Management
• Help Desk Ticketing System (ITSM)
• Banking, finance, legal, judicial or accounting background is a plus