IT Operations & System Engineer

Position: IT Operations & Systems Engineer
Location: Gelang Patah, Johor
Industry: Food Manufacturing
Working Days & Hours: Mon-Fri | 8.30am-5.30pm
Salary: RM4-5k (depends on exp & last drawn salary)

Job Responsibilities:

• Oversee daily IT operations across the manufacturing facility, central kitchen and office environments.
• Deploy, configure and maintain LAN, WLAN, VLAN, routers, switches, access points, firewalls and VPN networks.
• Monitor network performance, connectivity, bandwidth usage, uptime and physical cabling across operational areas.
• Install, configure and troubleshoot laptops, desktops, tablets, barcode scanners, network printers, digital signage and CCTV/NVR devices.
• Manage user accounts, access permissions, email accounts and staff onboarding/offboarding.
• Provide responsive Level 1 and Level 2 technical support to operational staff and management.
• Maintain accurate IT hardware/software asset records and preventive maintenance schedules.
• Administer cloud workspace platforms, cloud storage/servers, backups, snapshots and data retention policies.
• Assist with basic API integrations, SaaS administration and cloud portal permissions.
• Coordinate with vendors, telco providers and software partners for repairs, upgrades, licenses and technical issues.
• Develop and maintain IT SOPs, documentation and simple end-user guides.
• Identify operational IT requirements and implement practical solutions to improve system reliability and efficiency.

Requirements:

• Diploma/Degree in IT, Computer Science, Computer Engineering or related field.

• 2–4 years of hands-on IT support, systems or network experience.

• Good knowledge of networking, Wi-Fi, TCP/IP, DNS, DHCP and security.

• Experience with Windows, macOS, Android/iOS and cloud platforms.

• Strong troubleshooting, communication and problem-solving skills.

• Able to work independently in a fast-paced environment.

• Manufacturing/F&B, POS, NAS or CCTV/NVR experience is an added advantage.

• CCNA, CompTIA Network+ or Microsoft certifications are preferred.

Agensi Pekerjaan Job101 Sdn Bhd