IT Operations & Systems Administrator

About the role

The IT Operations & Systems Administrator is responsible for owning and managing the organization's IT infrastructure, systems, access control, and internal IT operations. This role goes beyond helpdesk support and requires full accountability for system reliability, security, compliance, and day to day IT governance. This position also owns the implementation and maintenance of HIPAA compliant IT practices, ensuring all systems handling protected health information to meet regulatory and security standards.

Key responsibilities

• Own administration of all IT infrastructure, systems, networks, and internal tools
• Manage Microsoft 365 Admin Center including user provisioning, access control, security policies, and permissions
• Ensure HIPAA compliance across all IT systems, data storage, communication platforms, and workflows
• Safeguard all protected health information through strong access controls, encryption standards, and monitoring practices
• Lead onboarding and offboarding of employees including secure access setup and complete removal of access
• Operate and improve the IT helpdesk, troubleshooting issues while implementing long term, scalable fixes
• Conduct regular system access audits to ensure least privilege access and prevent unauthorized data exposure
• Support compliance reviews, audits, and documentation related to healthcare data protection
• Monitor system performance, identify risks, and proactively recommend infrastructure and security improvements
• Maintain clear documentation and reporting related to IT operations, system architecture, and access control

About you

• Bachelor's degree in IT, Computer Science, or related field
• 3+ years of experience in IT administration, systems administration, or IT operations
• Strong hands-on experience with Microsoft 365 Admin Center is required
• Strong understanding of data privacy, security controls, and healthcare compliance requirements
• Comfortable taking ownership and accountability for IT systems, security, and compliance
• Experience working in HIPAA regulated or healthcare environments is strongly preferred
• Experience supporting hybrid or multi country teams is strongly preferred
• Working knowledge of tools such as Airtable or WordPress is a plus
• Experience creating documentation and training users is a plus

About us

ACCESS CARE is an international management service organization supporting healthcare professionals in delivering high quality services through satellite operations and community-based care. As we expand across America, Europe, and Asia, we are looking for an experienced IT professional who can take full ownership of our systems, infrastructure, security, and IT operations, including responsibility for HIPAA compliance and protection of sensitive healthcare data.