General Atomics (GA), and its affiliated companies, is one of the world’s leading resources for high-technology systems development ranging from the nuclear fuel cycle to remotely piloted aircraft, airborne sensors, and advanced electric, electronic, wireless and laser technologies.

This position is responsible for leading and coordinating the daily operations of enterprise voice and data communications. This role ensures reliable access to corporate information resources, effective technical support, timely maintenance and upgrades, accurate charge allocations, and secure operation of IT infrastructure.

The role provides operational leadership to technical support personnel, coordinates projects and workloads, supports IT policies and objectives, evaluates new technologies, and serves as a primary point of contact for senior management, internal customers, vendors, and external representatives.

DUTIES AND RESPONSIBILITIES:

• Lead and direct daily department operations, including prioritizing, scheduling, and coordinating assignments related to IT support, troubleshooting, repair, maintenance, and upgrades.
• Coordinate the planning, installation, operation, and maintenance of corporate voice, and data systems.
• Ensure effective and reliable access to corporate information resources and support the implementation and operation of data and telecommunications technologies.
• Oversee telco service provisioning and proper chargeback
• Ensure the timely, cost-effective repair, upgrade, replacement, and maintenance of IT hardware, and related equipment.
• Develop, implement, and monitor standard operating procedures, work processes, department objectives, schedules, and performance measures.
• Research and evaluate emerging technologies; recommend purchases and improvements based on business and technical requirements.
• Support the development and implementation of IT policies, procedures, budgets, objectives, and strategic initiatives.
• Develop department reports, technical documentation, presentations, and other records reflecting operational activities and project status.
• Represent the department as primary contact with internal senior management, employees, customers, vendors, and external representatives.
• Participate in workforce planning, interviewing, selection, retention, performance evaluations, promotion recommendations, and employee development.
• Develop or coordinate training programs and procedures for technical support personnel.
• Provide direction and guidance to assigned staff and coordinate resources to meet established deadlines, milestones, and service expectations.
• Maintain the strict confidentiality of sensitive information.
• Ensure compliance with applicable laws, regulations, company policies, and other business obligations. Ensure work is performed safely in accordance with established procedures and practices.
• Perform other duties as assigned or required.

We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply.

Job Qualifications

• Typically requires a bachelor’s degree in information technology, computer science, or a related field, and nine or more years of progressively complex experience in information technology, technical support, systems administration, telecommunications, or a related corporate environment. Three or more years of supervisory or team-lead experience is preferred. Equivalent professional experience may be substituted for formal education.
• Comprehensive knowledge of IT support, networks, telecommunications, and centralized computer services.
• Knowledge of IT security administration and applicable technical policies, procedures, regulations, and practices.
• Leadership skills to include organizing, planning, scheduling, assigning, and coordinating workloads.
• Ability to develop objectives, procedures, budgets, schedules, reports, and technical documentation.
• Ability to research technology and make sound purchase or upgrade recommendations.
• Ability to analyze and resolve routine and non-routine technical, operational, and management issues.
• Strong customer service orientation and the ability to work effectively with all levels of employees, management, vendors, and outside representatives.
• Strong written, verbal, presentation, and interpersonal communication skills.
• Ability to work independently and effectively lead in a team environment.
• Ability to prioritize and manage multiple assignments while meeting deadlines.
• Ability to work extended hours and travel as required.

Role Scope:

• Voice and data telecommunications
• IT service delivery and infrastructure support
• Technology evaluation and procurement recommendations
• Staff supervision, training, and development
• IT policies, procedures, budgeting, and project coordination
• Internal and external customer and vendor communication

Job Category

Information Technology

Experience Level

Management

Workstyle

Hybrid

Full-Time/Part-Time

Full-Time Salary

Pay Range Low

84,000

Pay Range High

140,625

Travel Percentage Required

0% - 25%

Relocation Assistance Provided?

No

US Citizenship Required?

Yes

Clearance Required?

No

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