IT Operations - Assistant Manager

Position Summary

This position – IAM, Core Systems & Batch Operations is responsible for managing Identity & Access Management (IAM), Core Insurance Systems, AS400 administration, and enterprise batch processing operations. The role ensures secure access governance, stable production operations, regulatory compliance, and continuous improvement of business-critical systems.

Key Responsibilities

Identity & Access Management (IAM)

• Manage user access governance, RBAC, and access control processes.
• Conduct User Access Reviews (UAM), access certification, and SoD monitoring.
• Support IAM implementation and access lifecycle automation (Joiner-Mover-Leaver).
• Maintain access governance reporting and compliance documentation.

Core Systems & AS400 Administration

• Support and administer core insurance applications.
• Perform AS400/IBM i administration, monitoring, troubleshooting, and capacity planning.
• Support backup, recovery, disaster recovery testing, and security remediation activities.
• Coordinate with vendors and business stakeholders to resolve production issues.

Batch Operations Management

• Manage end-to-end batch processing and production scheduling.
• Support business-critical batch jobs for insurance, finance, and IFRS processes.
• Monitor daily processing, resolve failures, and optimize batch performance.
• Support month-end, year-end, and critical production activities.

Security, Compliance & Process Improvement

• Support audit, compliance, and security governance requirements.
• Ensure adherence to least-privilege and access control policies.
• Drive automation, workflow improvements, and operational efficiency initiatives.
• Maintain SOPs, operational documentation, and knowledge repositories.

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Qualifications

• Bachelor’s degree in IT, Computer Science, Computer Engineering, or related field.
• 5+ years of experience in IT Operations, Infrastructure, Application Support, or System Administration.
• Experience in IAM, Access Governance, AS400/IBM i, or Batch Operations.
• Experience in insurance, financial services, or highly regulated environments is preferred.

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Preferred Skills

• Identity & Access Management (IAM)
• Access Governance, RBAC, UAM, Segregation of Duties (SoD)
• Active Directory/O365 user account management
• AS400 / IBM i Administration
• Batch Scheduling and Production Support
• Core Insurance Systems (LifeAsia, PolisyAsia)
• IT Security & Compliance
• PowerShell or Automation Scripting
• ITIL Framework and Service Management

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Key Competencies

• Strong analytical and problem-solving skills
• Ability to manage critical production environments
• Strong ownership and accountability
• Good stakeholder and vendor management skills
• Process improvement and automation mindset
• Security and compliance awareness