IT Operations Co-op/Intern

Who you are

• Experience troubleshooting basic to advanced Mac problems
• Experience troubleshooting Windows OS problems and working knowledge of Dell laptops
• Experience working with meeting room hardware, AV gear to support meetings
• Experience working in agile environment a bonus
• Proven ability to translate technical issues into understandable language for end-users
• Willingness to learn new systems and vendors, as needed
• Accountability: holds self accountable to meet commitments
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected

What the job involves

• We’re looking for a Co-op on the team to help us provide IT support to Hootsuite owls and solve both small as well as large technology problems
• Under close supervision, you’ll support the Helpdesk ticket queue, deploy laptops plus hardware peripherals, AV challenges and work closely with the Global IT team to execute IT projects
• Support the build and deployment of laptops for new users as well as end users as needed
• Support closing of our Macbook leases by configuring, wiping, recording laptop data as required
• Set up, install, modify, configure, maintain desk hardware in the office
• Receive offboarded hardware and update workflows as well as management system based on that
• Input and update assets in the hardware asset management system as governed by Helpdesk’s processes and procedures
• Work closely with Hootsuite’s global Helpdesk team to identify and resolve issues by following processes
• Document procedures and solutions in our ticketing system and follow up with clients to ensure full resolution of issues
• Set up, install, and troubleshoot Google Meet Hardware in the office
• Assist with setting up loaner laptops to AV gear for interviews or smaller company events
• Keep team documentation updated as processes and stakeholder need change
• Assist in departmental projects that require IT time and resources
• Creating tickets and moving tasks through agile workflow as work is completed
• Term: 4 months

The application process

• Start Date: September 12th, 2026

Benefits

• 100% coverage on mental health-related treatments in North America. Culturally appropriate trauma counselling services
• A company-wide Wellness Week between July 5 to 12 where we can all “unplug” together
• Accidental death and dismemberment (AD&D) Insurance
• Dental Insurance
• Disability Insurance
• Employee Assistance Program
• Gym / Wellness Reimbursement ($55 per month)
• Gym Discount
• Health Insurance
• Life Insurance
• Maternity Leave
• PTO (Vacation / Personal Days) - 20 days. After your two year anniversary, you get an additional two days each year until you reach thirty days (six weeks) at your sixth anniversary
• Paternity Leave
• Sick Time (for individual employee and family members)
• Bereavement Leave
• Business Travel Insurance
• Company Phones
• Fertility Assistance (Coverage for fertility treatments and gender affirmation surgeries)
• Immigration Assistance
• Phone Bill Reimbursement ($50 per month)
• Remote Work
• 401k
• Employee Discount
• Pet Friendly Workplace
• RRSP Matching
• Volunteer Time Off