IT Operations Engineer

About the role

E.C. Fix Technology Limited is seeking an experienced IT Operations Engineer to join our growing team. This is a full-time position based in Kwai Chung, Kwai Tsing District. As an IT Operations Engineer, you will play a crucial role in maintaining and optimising our hardware infrastructure and IT systems. You will be responsible for ensuring the reliability, performance, and security of our technology operations, directly supporting the company's ability to deliver quality services to our clients. This role offers the opportunity to work with cutting-edge hardware technologies and contribute to the strategic development of our IT infrastructure.

Key responsibilities

• Monitor and maintain hardware infrastructure, including servers, networking equipment, and storage systems to ensure optimal performance and uptime
• Perform regular system maintenance, updates, and patches to ensure security and compliance with industry standards
• Troubleshoot hardware and infrastructure-related issues, diagnosing problems and implementing effective solutions in a timely manner
• Support the deployment and configuration of new hardware and IT systems across the organisation
• Document hardware configurations, system changes, and incident resolutions for knowledge management and future reference
• Collaborate with external vendors and suppliers to resolve technical issues and manage hardware contracts
• Monitor system logs, performance metrics, and alerts to identify potential issues before they impact operations
• Assist with disaster recovery planning and implement backup and recovery procedures for critical systems
• Provide technical support to end-users regarding hardware and infrastructure-related concerns
• Maintain accurate inventory records of hardware assets and ensure proper asset management

What we're looking for

• Diploma or degree in Information Technology, Computer Science, Electronics, or a related discipline
• 3-5 years of hands-on experience in IT operations or hardware engineering roles
• Strong knowledge of server hardware, networking equipment, storage systems, and data centre operations
• Experience with hardware configuration, installation, and troubleshooting
• Familiarity with hardware monitoring and management tools
• Understanding of IT infrastructure, system architecture, and network topologies
• Knowledge of IT security best practices and compliance requirements
• Excellent problem-solving skills and the ability to work under pressure
• Strong communication and documentation skills
• Ability to work independently and as part of a team
• Relevant certifications such as CompTIA A+, Server+ or equivalent vendor-specific certifications are advantageous

What we offer

E.C. Fix Technology Limited is committed to providing our employees with a competitive and rewarding work environment. We offer:

• Competitive salary package commensurate with experience and qualifications
• Comprehensive health and medical insurance coverage
• Opportunities for professional development and industry certifications
• Structured career progression pathways within the organisation
• A supportive and collaborative work culture
• Access to the latest technology and tools in the industry
• Work-life balance initiatives and flexible working arrangements where applicable
• Employee wellness programmes and recreational activities

About us

E.C. Fix Technology Limited is a leading provider of IT and hardware engineering solutions in Hong Kong. We specialise in delivering innovative technology infrastructure services and hardware engineering expertise to businesses across various industries. Our mission is to empower organisations through reliable, secure, and efficient IT operations. With a dedicated team of skilled professionals, we are committed to excellence, continuous innovation, and building long-term partnerships with our clients. We pride ourselves on our technical expertise, customer-centric approach, and commitment to staying at the forefront of technology trends.

Apply now

If you meet the above requirements and are ready to take on this exciting opportunity, please submit your curriculum vitae, cover letter, and any relevant qualifications to E.C. Fix Technology Limited. We look forward to hearing from you.