IT Operations Engineer

Responsibilities:

-Provide advanced support for desktops, laptops, operating systems, office software, and warehouse applications.

-Troubleshoot hardware, software, system performance, and operating system issues.

-Support warehouse network connectivity, IP/DNS configuration, cabling, and advanced troubleshooting using tools such as ping, tracert, nslookup, telnet, and Wireshark.

-Support printers, label printing systems, barcode scanners, PDA devices, and handheld terminals.

-Perform system imaging, patching, firmware upgrades, backup, recovery, and device reimaging.

-Support conference room and video meeting equipment.

-Participate in monitoring, incident response, escalation handling, and operational support for warehouse IT infrastructure.

-Support IT asset management, SOP creation, documentation, and operational process improvement.

-Coordinate with vendors and regional/global IT teams on issue resolution and infrastructure support.

Qualifications:

-7+ years of IT support or IT operations experience.

-Experience in e-commerce with warehouse, logistics, manufacturing, or retail environments.

-Strong knowledge of Windows OS, computer hardware, printers, handheld devices, and networking.

-Familiar with TCP/IP, DNS, DHCP, VLAN, Wi-Fi, and troubleshooting tools.

-Experience with ticketing systems and IT service management processes.

-Strong troubleshooting, communication, and documentation skills.

-Ability to support shift-based or after-hours operations when required.

Preferred Qualifications:

-Experience with Zebra/Honeywell devices, Intune/MDM, or warehouse automation systems.

-Experience with IT infrastructure.

-Experience in management.

Pay: $30.00 - $35.00 per hour

Work Location: In person