IT Operations Engineer

IT OPERATIONS ENGINEER **** Employment type : Full-time

Location : 100% Remote however all candidates must be located near Boston, MA, Los Angeles, CA or NYC, NY

Role Overview This role supports our internal teams by overseeing, planning, and managing key

platforms and applications. This is a split role between devops and sysadmin duties that includes aspects

of network administration, platform engineering, and application administration.

Responsibilities

• Configure and administer our Databricks platform. Implement settings and rules to enforce operational controls. Monitor for adherence to established security policies and cost optimization.
• Manage and support select third-party applications and tools used by our staff, including ChatGPT, Claude, GitHub, Aha!, Airflow, Linear
• Use and maintain reusable Terraform modules and Terraform/Terragrunt code to provision cloud resources.
• Support our AWS EKS application platforms, troubleshoot issues, optimize for security and cost.
• Empower internal teams developing custom applications by establishing and enforcing best practices for CI, automated code reviews, internal deployments, and application lifecycle.

Qualifications Required:

• 5 years of professional experience with network administration, system administration, and/or application support in a non-helpdesk role.
• Very strong organizational skills and the ability to work independently and ramp quickly in a variety of systems and environments.
• Very strong understanding of user management and security concepts across multiple platforms and applications, as well as best practices around RBAC and least-privilege.
• Thorough understanding of cross-platform authentication and identity
• technologies and concepts (e.g., Microsoft Entra, OIDC, SAML, Oauth).
• Experience designing, managing, and troubleshooting networks across different
• regions and cloud providers, including VPCs, subnets, routing, DNS.
• Strong sysadmin skills in both Linux and Windows environments.
• Exposure to software development and application deployment patterns and best practices.
• AWS experience generally, including networking, S3, RDS, and IAM.
• Ability to write clear documentation and communicate effectively with non-technical stakeholders.

Nice To Have

• Experience provisioning and administering a Databricks environment.
• Familiarity with Terraform and Terragrunt as well as general Infrastructure-as-Code concepts and best practices.
• CI/CD pipeline expertise, with GitHub Actions, Docker and Kubernetes.
• Experience managing environments and workloads in GCP and Azure, especially around aspects of IAM/RBAC.
• Experience with agentic workflows, MCP-style services, RAG, or other LLM application infrastructure.