IT Operations Engineer

Our client, a specialist technology services company is looking to hire an IT Operation Manager.

Responsibilities:

The successful candidate will be responsible in the following areas:

• Key role: Act as first line contact point for maintenance team to pick up call and email from customers and provide 7x24 On-Site technical support in roster basis (One person per shift, roster by monthly but may change according to requirements)
• System Monitoring: Health check system periodically and track infrastructure performance and uptime using observability tools like Grafana or Prometheus.
• Incident Response: Troubleshoot, diagnose, and resolve systems network failures and cybersecurity events
• Infrastructure Management: Maintain Linux/Windows servers, virtual machines, container platforms like Docker and Kubernetes and network equipment (Routers/Switch/Firewall/Load-Balancer)
• Service and Data Recovery: Exercise service restoration, disaster recovery and business continuity procedures
• Patch management: Apply O/S and software patch

Requirements:

• Diploma / Higher Diploma holder in Computer Science, IT or related discipline
• 1-4 years relevant IT experience in system administration
• Good knowledge of networking
• Solid experience on Window and Linux administration, System Configuration, Shell Scripting and Patch Management
• Knowledge on docker and container and Exchange server is preferable but not a must
• Must possess excellent communication skills in Cantonese and English