IT Operations Engineer

At Promon, we protect the apps people rely on every day. Our award-winning application shielding solutions are trusted globally by some of the world’s most impactful companies. As cybersecurity threats evolve and customer expectations rise, a secure, stable, and compliant internal IT environment is critical to how we operate as a company.

That’s where you come in.

We’re looking for a hands-on IT Operations Engineer to keep our core infrastructure and platform services running securely and reliably. In this role, you’ll run the day-to-day operation of identity services, endpoints, servers, networks, and information systems, and be a key technical contact for second- and third-line support. You’ll report to the IT Operations Manager and work closely with colleagues across the organization, as well as with our suppliers and vendors.

What You’ll Do

• Operate identity and access: administer, configure, update, and upgrade Active Directory, identity providers (IdPs), and authentication platforms in line with access control and security requirements
• Manage endpoints and infrastructure: run our MDM and RMM platforms, on-premises and cloud-based servers and networks, and published information systems, keeping them secure, available, and well maintained throughout their lifecycle
• Provide second- and third-line support and handle incidents: detect, analyze, escalate, and help resolve infrastructure-related incidents and security events according to our incident management procedures
• Execute changes the right way: plan and document infrastructure and platform changes through our change management process, including risk, quality, and information security impact assessments
• Coordinate with vendors and stakeholders: work with suppliers on updates, vulnerabilities, and lifecycle changes, and keep internal stakeholders informed about maintenance and upgrades
• Keep things documented and compliant: maintain accurate documentation of architecture, dependencies, configurations, and procedures, and support audits and reviews related to IT operations, quality, and information security

What You’ll Bring:

• Solid hands-on experience in IT operations, with strong technical and practical competence in infrastructure and application operations
• Experience administering Active Directory, IdPs, and authentication platforms, as well as MDM and RMM tools
• Experience with server administration across on-premises and cloud environments. Networking knowledge is a plus, but not a requirement
• Working knowledge of information security, privacy, and regulatory requirements relevant to IT operations, such as access control, logging, vulnerability management, and secure configuration baselines
• Hands-on experience with AI, ideally having built or implemented an AI-driven solution, such as automating operational workflows or improving support and monitoring
• Comfort working with documented procedures and change management in a controlled, regulated environment
• A bachelor’s degree in IT or a related field, or equivalent practical experience

What We Value:

• Clear communication: able to work effectively with both technical and non-technical colleagues
• Collaboration across teams and with external suppliers and vendors
• A structured, thorough approach: you document your work and follow through
• Curiosity and a drive for continuous improvement in how we operate

Why You'll Thrive As A Promoneer 📱 At Promon you'll be at the forefront of game-changing technology, contributing to world-leading, future-focused innovations. Your contributions will help shape the future as we relentlessly pursue groundbreaking solutions that redefine industry standards.

⛷ With our Nordic values, you'll have a chance to immerse in a Nordic work culture renowned for innovation, flat hierarchy, and inclusivity.

📈 Promon is planning on significant growth in the coming years. While we are growing, so will you as we encourage and support your passion, curiosity, and goals!

🛡 You will work with some of the world's best app security experts and mobile security thought leaders.

🌎 Get inspired, chat with our fun and engaging international team - share travel stories, cultural differences, and strange things to eat, while learning more about the world!

🥳 We love to celebrate - whether it's birthdays, team wins, reaching milestones, or the joy of holidays, we embrace the spirit of celebration that brings our team closer together.

💪 We value Trust as the foundation of our relationships, foster Curiosity to drive innovation, infuse Fun into our daily work, and inspire Ambition to achieve excellence in all we do.

Where You'll Work You’ll be based in our Oslo headquarters (Vika). We believe collaboration is strongest when we can share ideas, problem-solve, and celebrate wins together in the same space.

If you’re already in Oslo—or on your way to relocating here—you’ll find a welcoming, international environment where great ideas move fast.

Employment at Promon is contingent upon a satisfactory verification of a general background check, including education and employment verification. Any background verifications will be obtained with written consent from the individual. Promon is an equal-opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.