Goodwin Recruiting

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About The Opportunity
Our client, a growing international company in the advanced manufacturing sector, is seeking a proactive and technically skilled
IT Operations Engineer
to support its U.S. operations.
This position will serve as the primary on-site IT resource, providing Level 1 and Level 2 technical support, maintaining IT infrastructure, and ensuring smooth day-to-day technology operations.
The ideal candidate is a hands-on IT professional who enjoys troubleshooting, supporting end users, and collaborating with global IT teams in a fast-paced, international environment.
Key Responsibilities
<ul>
<li>Provide L1/L2 technical support for desktops, laptops, printers, mobile devices, operating systems, and business applications.</li>
<li>Administer and troubleshoot Microsoft 365 applications, including Outlook/Exchange Online, Teams, SharePoint, and OneDrive.</li>
<li>Manage user accounts, access permissions, and onboarding/offboarding processes through Active Directory and Azure AD.</li>
<li>Support LAN/WAN, Wi-Fi, switches, routers, and other network infrastructure.</li>
<li>Assist with Windows Server administration, file sharing, print services, and server-related troubleshooting.</li>
<li>Monitor routine data backups and assist with data recovery and system maintenance.</li>
<li>Manage IT assets, including equipment deployment, inventory tracking, maintenance, and replacement planning.</li>
<li>Support video conferencing systems and collaboration tools.</li>
<li>Develop and maintain IT policies, technical documentation, troubleshooting guides, and end-user training materials.</li>
<li>Collaborate with international IT teams on infrastructure improvements, system deployments, and global IT initiatives.</li>
<li>Ensure local IT operations align with corporate security policies and global technology standards.</li>
</ul>
Qualifications
Required:
<ul>
<li>Associate degree or higher in Information Technology, Computer Science, or a related field.</li>
<li>Minimum 3 years of IT helpdesk, desktop support, or IT operations experience in a corporate environment.</li>
<li>Hands-on experience supporting Microsoft 365, Windows/macOS, and common business applications.</li>
<li>Working knowledge of Active Directory, Azure AD, and user access management.</li>
<li>Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLAN, LAN/WAN, and Wi-Fi.</li>
<li>Familiarity with Windows Server administration and basic backup/recovery procedures.</li>
<li>Experience with IT asset management and technical documentation.</li>
<li>Strong troubleshooting, communication, organizational, and customer service skills.</li>
<li>Ability to work independently and manage multiple priorities.</li>
<li>Fluent English communication skills, both written and verbal.</li>
<li>Authorization to work in the United States.</li>
</ul>
Preferred
<ul>
<li>Experience supporting manufacturing facilities or international organizations.</li>
<li>Familiarity with IT service management platforms such as ServiceNow or Jira.</li>
<li>ITIL Foundation or Microsoft 365 certifications.</li>
<li>Basic scripting experience with PowerShell or Batch.</li>
<li>Experience supporting multiple locations or global IT projects.</li>
<li>Mandarin Chinese proficiency is a plus, but not required.</li>
</ul>
Why Consider This Opportunity?
<ul>
<li>Join a growing international organization expanding its U.S. operations.</li>
<li>Take ownership of on-site IT support and infrastructure operations.</li>
<li>Collaborate directly with global IT leadership and international technical teams.</li>
<li>Gain exposure to enterprise IT systems, cloud technologies, security, and automation.</li>
<li>Build your career with opportunities for increased technical responsibility and professional development.</li>
</ul>
JOB ID
: 182583 #post
Claire Liu
To Apply for this Job Click Here
, $74,000 - $97,000,

IT Operations Engineer / IT Support Specialist JN -102026-182583

IT Operations Engineer / IT Support Specialist JN -102026-182583

This job is no longer available

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