IT Operations Engineer - Level 2

Mission

You will be akey contributor within the Axian Digibank & Fintech Operations & Service Delivery team, responsible for ensuring the reliability, availability, and performance of service platforms and applications.

The role involves level 2 support to country teams on real-time operations and incident resolution, preventative maintenance, automation, system improvements, and collaboration with engineering teams to deliver high-quality services to internal and external customers.

This role is essential to ensure the expertise for crisis & incident management, resilience, performance, and security of our mission-critical systems.

Key Responsibilities

• Manage and administer critical service platforms, ensuring their availability, reliability, performance, and security.
• Provide Level 2 technical support to country operations teams, troubleshoot incidents, and execute recovery actions to minimize service disruption.
• Monitor platform performance, operational KPIs, alerts, and service quality indicators, escalating issues when required.
• Conduct root-cause analyses for major or recurring incidents and implement corrective and preventive action plans.
• Perform preventive maintenance, software updates, patches, configuration changes, and performance optimization.
• Support new service integrations, production launches, system upgrades, and high-risk changes while ensuring service continuity.
• Develop scripts and automate monitoring and recurring operational tasks to improve efficiency and reduce human error.
• Collaborate with engineering, infrastructure, security, and vendor teams to resolve technical issues and improve platform resilience.
• Maintain operational documentation, troubleshooting guides, recovery procedures, and service performance reports.
• Train and support country operations teams and participate in on-call rotations for incident and crisis management.

Profile

• Bachelor’s degree in Engineering.
• Minimum 5 years’ experience in DevOps, Service Engineering, SRE, or Operations.
• Strong knowledge of Linux, web middleware, cloud, networking, CI/CD, Kubernetes, scripting, and observability tools.
• Knowledge of high-availability systems, disaster recovery, performance monitoring, and SRE principles.
• Fintech, mobile money, banking, or regulated-environment experience is an advantage.
• Fluent English; conversational French.
• Analytical, autonomous, structured, collaborative, and solution-oriented.