IT Operations Executive

Key Responsibilities:
IT Operations & User Support

Administer user accounts, email systems, and access controls

Support procurement, setup, and maintenance of end-user devices and software

Ensure timely resolution of IT issues in coordination with vendors

System & Infrastructure Support

Assist in system maintenance, updates, and upgrades

Monitor system and security logs; escalate incidents where required

Vendor Coordination

Coordinate outsourced IT vendors (EUC, network, CCTV, etc.)

Track service delivery and follow up on issue resolution

Cybersecurity & Compliance

Support cybersecurity awareness initiatives (e.g. phishing simulations, user training)

Assist in enforcing data protection and IT governance policies

Projects & Facilities Setup

Support IT setup for new facilities and operational expansions

Requirements:
Diploma/Degree in IT or related field

2–3 years of relevant IT support or operations experience

Hands-on experience in Microsoft 365 administration

Strong troubleshooting and problem-solving skills

Good communication and coordination skills

Good to have:
Exposure to network systems (e.g. Ubiquiti, Fortinet)

Basic knowledge of cybersecurity practices