IT Operations Executive (Junior)

Job Description: Junior IT Operations Executive

Department: Information Technology
Reports To: IT Operations Manager / Head of IT
Employment Type: Full-Time
Experience: 1 year

About the Role
We are looking for a detail-oriented, proactive, and hands-on Junior IT Operations Executive to join our tech team. As the backbone of our day-to-day IT operations, you will be responsible for managing our internal equipment inventory, safeguarding company assets, and ensuring all laptops, desktops, and peripherals are well-maintained and running smoothly. In a company that champions the 3R approach (Rent, Refurbish, Repurpose), you will play a vital role in ensuring our internal IT assets are utilized efficiently and responsibly.

Key Responsibilities

IT Asset & Inventory Management

• Maintain an accurate, real-time inventory of all IT hardware, including laptops, desktops, monitors, peripherals, and accessories.
• Track the full lifecycle of assets, including assignment, movement, and return across all departments.
• Ensure proper tagging, documentation, and record-keeping for all IT equipment.
• Conduct regular stock audits, physical counts, and system reconciliations to ensure data accuracy.

Asset Safeguarding & Lifecycle Handling

• Implement and enforce proper handling, storage, and security procedures for all IT equipment.
• Monitor equipment condition and promptly flag damaged, lost, or missing assets.
• Manage the seamless issuance and collection of devices during the onboarding and offboarding of staff.
• Ensure strict compliance with the company’s IT asset management and data security policies.

Hardware Support, Repair & Refurbishment

• Diagnose and troubleshoot hardware issues on laptops and desktop computers promptly.
• Perform basic repairs, hardware upgrades (e.g., RAM, SSD), and component replacements.
• Coordinate with third-party vendors for warranty claims, servicing, and out-of-scope repairs.
• Maintain a detailed repair log, documenting issue details, actions taken, and resolution times.

Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• 1 year of experience in IT support, IT operations, or hardware management (fresh graduates with relevant hands-on internship experience are highly encouraged to apply).
• Strong familiarity with Windows OS environments; basic knowledge of macOS is a plus.
• Hands-on experience with laptop and desktop hardware troubleshooting, teardowns, and repairs.
• Experience using IT asset management tools, inventory systems, or IT ticketing systems is an advantage.
• High level of integrity, responsibility, and trustworthiness when handling company assets.
• Strong attention to detail, excellent organizational skills, and a service-oriented mindset.
• Good communication skills and the ability to work collaboratively in a fast-paced, agile environment.