IT Operations Expert (Data Center / IDC)

IT Operations Expert (Data Center / IDC)

Location: Netherlands

Global Data Center Projects

Chinese/Mandarin Required

TITANICOM is hiring experienced IT Operations Experts to support large-scale international data center and IT infrastructure projects across Europe.

Responsibilities:

• Participate in 5×8 IDC/data center operations and on-site support

• Respond to incidents, execute work orders, and handle temporary operational tasks based on SLA requirements

• Conduct risk analysis, establish risk control measures, and continuously optimize SOP/EOP processes

• Independently troubleshoot complex IT infrastructure issues and coordinate cross-functional teams

• Support server, network, and infrastructure operations to ensure stable and efficient delivery

• Lead operational improvement initiatives, optimize workflows, and improve team efficiency and stability

• Coordinate projects and drive cross-team collaboration

Requirements:

• Chinese/Mandarin is mandatory

• 1+ years of IDC / Data Center / IT Operations experience

• Familiar with ticketing systems, SOP/EOP procedures, and incident management

• Knowledge of servers, networking, cabling, and infrastructure support

• Strong troubleshooting, communication, and coordination skills

• Experience in project coordination or team management is preferred

• English or local European language communication ability preferred

What We Offer:

• International projects and global technical exposure

• Career development and advanced technical training

• Professional support from global infrastructure teams

• Competitive salary and performance-based benefits

About TITANICOM:

TITANICOM specializes in global IT hardware system integration and infrastructure deployment services. Headquartered in Hong Kong, with technical service centers across Asia, Europe, Africa, and North America, we provide 24/7 IT deployment and support services in over 50 countries worldwide.

📩 Feel free to connect or send your CV via LinkedIn message.