It Operations Intern

Job Title: IT Operations Intern / Service Desk Intern

Location: Kolkata
Employment Type: Internship

Job Summary

We are looking for a motivated IT Operations Intern to support the day-to-day IT operations for the Noida office. This role will provide hands-on exposure to Incident Management, Service Request Management, Asset Management, User Support, and IT Service Desk Operations.

The intern will work closely with the IT team to ensure timely resolution of user issues, accurate ticket management, and smooth IT support operations.

Key Responsibilities

Incident & Service Request Management

• Receive, log, categorize, and track IT incidents and service requests.
• Identify and diagnose basic hardware, software, and user-related issues.
• Provide first-level support and resolution for common IT queries.
• Monitor tickets from creation to closure, ensuring timely updates.
• Escalate unresolved or complex issues to senior team members when required.
• Follow established IT support processes and procedures.

User Support

• Assist employees with day-to-day IT-related issues and requests.
• Guide users on appropriate solutions and troubleshooting steps.
• Support onboarding activities by coordinating IT setup for new joiners.
• Ensure a positive user experience through effective communication and support.

Asset Management

• Maintain records of IT assets, including laptops, peripherals, and accessories.
• Assist in tracking asset allocation, returns, and inventory updates.
• Support periodic asset audits and inventory reconciliation activities.

Documentation & Reporting

• Maintain accurate records of incidents, service requests, and resolutions.
• Update support documentation and knowledge-base articles.
• Assist in preparing IT operations reports and dashboard updates.

Team Collaboration

• Work closely with IT, Facilities, and other business teams to support office operations.
• Participate in process improvement initiatives and IT operational activities.

Required Skills

• Basic understanding of IT support and troubleshooting.
• Good analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to prioritize tasks and work in a fast-paced environment.
• Good knowledge of Microsoft Office applications.
• High attention to detail and willingness to learn.

Preferred Skills

• Understanding of Service Desk or Helpdesk operations.
• Familiarity with ticketing tools such as ServiceNow, Jira, Freshservice, or similar.
• Knowledge of Windows operating systems, Microsoft 365, and basic networking concepts.
• Prior internship or project experience in IT support is a plus.

Interested candidates share their profile at [email protected]