IT Operations Management Specialist

Build your future while helping build a thriving NSW

• Play a key role in improving visibility across critical government technology services and infrastructure
• Permanent full-time opportunity,
• Office location based in Parramatta with flexible working supported
• Salary relative to experience, and ranges from $133,348 to $146,945 + super

Join our team and shape your world in a workplace that empowers you to do your best work and build a meaningful career. In this role, you will contribute to shaping lives and communities across NSW, while shaping your own career. You will enjoy flexible work options, varied and impactful projects, and a vibrant, diverse team culture built on collaboration, inclusion and support. We are creating a workplace where everyone belongs and where you can balance work, life and wellbeing.

The role

As an IT Operations Management Specialist, you'll help shape how we manage and improve the digital services that support our people, communities and critical government functions across NSW. Working across a complex and evolving technology environment, you'll play a key role in improving visibility of systems, infrastructure and service dependencies so teams can make informed decisions, respond to issues faster and deliver reliable services.

You'll use your expertise in ServiceNow ITOM, Discovery, Service Mapping and CMDB to solve complex challenges, strengthen operational intelligence and improve the quality and reliability of service data. Working closely with service owners, technical specialists and stakeholders, you'll help drive continuous improvement initiatives that enhance service visibility, support better operational outcomes and contribute to a more connected and resilient digital environment.

This is a great opportunity for someone who enjoys combining technical expertise with problem-solving, collaboration and innovation. You'll join a supportive team that values continuous learning and gives you the opportunity to influence enterprise-wide service management practices while growing your own skills and career.

For more information about this position, read the full Role Description: IT Operations Management Specialist

What you will bring to the role

• A passion for using technology to solve complex problems and improve business outcomes
• Strong experience building trusted relationships and working collaboratively across technical and non-technical teams
• The ability to analyse information, identify patterns and develop practical solutions to complex service challenges
• Proven capability to plan, prioritise and manage competing priorities while maintaining quality outcomes
• A commitment to continuous learning and keeping pace with emerging technologies and industry best practice
• Confidence influencing stakeholders and facilitating collaboration to achieve shared objectives
• Strong communication skills with the ability to explain technical concepts in a clear and meaningful way
• Experience driving continuous improvement, innovation and operational excellence in complex IT environments

What is an essential requirement:

• ServiceNow Certified System Administrator Certification

About Us

At the Department of Planning, Housing and Infrastructure (DPHI), you could shape your world while helping us shape the future of NSW. Together, we create vibrant communities, places and precincts, and manage land, assets and property.

(We are a high-performing organisation that proudly reflects the communities we serve. Our diversity strengthens our cultural capability and enables us to make a meaningful difference in the lives of people across NSW. As an inclusive and accessible workplace, we value your contribution, lived experience and cultural knowledge, and we want you to feel supported, connected and empowered to succeed. With flexible work arrangements, job share options, workplace adjustments and various employee affinity groups, we are here to help you thrive every day.

Join us

If this role sounds like the right fit for you, we encourage you to apply with your CV and cover letter. We’d love to hear from you and explore how you can shape your world with us.

Applications close 11:55pm Monday 26 October 2026.

Should you require further information about the role please contact Tony England at [email protected].

A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn.

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via [email protected] or (02) 63637676​ - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment. This role is subject to standard pre-employment checks, including a criminal record check.