IT Operations Manager

IT Operations Manager

The IT Operations Manager will oversee Infrastructure, Security, Technical Delivery, and Azure Services to ensure effective IT service delivery across the Biffa Group. The role requires balancing cost, service quality, and governance to support agile business growth and operational excellence.

They will lead and mentor a technical team, driving efficiency, service maturity, and innovation in alignment with Biffa’s strategic goals. The position demands a high degree of autonomy while maintaining close alignment with the Head of Technical Services.

Your core responsibilities

• Develop, plan, and optimise IT infrastructure with a focus on Azure, maintaining legacy systems and migrating where appropriate.
• Strengthen incident and problem management processes with robust communication and escalation frameworks.
• Implement talent management and career development plans aligned with group-wide initiatives.
• Lead and develop a high-performing technical team, ensuring optimal utilisation, productivity, and adherence to project management standards.
• Scope, plan, and deliver infrastructure projects within agreed timelines and budgets.
• Ensure compliance with infrastructure, security, and Azure strategies, as well as all IT governance policies.
• Monitor and report on system performance, availability, and capacity, including Azure demand forecasting.
• Test and maintain service continuity plans to meet defined RPO and RTO recovery targets.
• Drive continuous improvement across all supported services, including post-integration M&A projects.

Our essential requirements

• Extensive IT experience in management or architecture roles.
• Certified in Azure and Security, with proven project management expertise.
• Strong background in Azure design, solution delivery, and security management.
• Proven ability to lead, motivate, and mentor high-performing technical teams.
• Demonstrated commercial acumen, with experience in budget management and aligning IT initiatives to business strategy.
• Excellent communication, negotiation, and stakeholder management skills across technical and non-technical audiences.
• Highly proactive, dependable, and capable of working effectively with minimal supervision.
• Willingness to travel as required to support project delivery and organisational success.

Changing the way people think about waste.

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.

Dedicated to diversity.

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.