IT Operations Manager

IT Manager

Key Responsibilities

IT Infrastructure & Operations Management

• Lead and oversee day-to-day IT operations across servers, infrastructure, cloud platforms, virtualization environments, networks, and end-user computing.
• Ensure high availability, reliability, performance, and capacity management of critical IT systems and business services.
• Drive operational excellence by proactively monitoring infrastructure health and implementing preventive measures.

Service Management & Incident Resolution

• Oversee IT incidents, service requests, escalations, and problem management activities.
• Ensure timely resolution of issues in line with defined SLAs and business expectations.
• Establish effective processes for operational governance, reporting, and service delivery improvements.

Security & Compliance

• Review and take appropriate action on SOC alerts impacting IT infrastructure, coordinating with Information Security and SOC teams for investigation, containment, and remediation.
• Drive security patching, vulnerability management, and risk remediation activities across the IT landscape.
• Ensure adherence to ISO 27001, ISMS, SOC 2, DPDP, and internal information security requirements.
• Maintain infrastructure, operational, security, and audit documentation to support compliance and business continuity requirements.

Server, Cloud & Virtualization Management

• Manage Windows and Linux server environments, including administration, hardening, patch management, performance tuning, capacity planning, availability management, and lifecycle governance.
• Administer virtualization platforms such as VMware, Hyper-V, Nutanix, or equivalent technologies.
• Oversee provisioning, monitoring, upgrades, optimization, and lifecycle management of virtualized environments.

Licensing & Vendor Management

• Manage IT and software licensing, including inventory, utilization tracking, compliance, renewals, optimization, and audit readiness.
• Govern relationships with vendors, MSPs, and technology partners to ensure service quality, SLA compliance, commercial effectiveness, and contract management.

Project & Stakeholder Management

• Lead infrastructure modernization initiatives, technology implementations, migrations, and operational improvement programs.
• Collaborate with business stakeholders to understand requirements and deliver scalable, secure, and business-aligned technology solutions.
• Provide strategic recommendations on technology investments, infrastructure improvements, and operational efficiencies.

Leadership & Team Management

• Build, mentor, and lead a high-performing IT team.
• Foster accountability, capability development, succession planning, and a culture of continuous improvement.
• Establish measurable objectives and ensure consistent delivery against operational and strategic goals.

Experience & Qualifications

• 12-15 years of relevant experience in IT Infrastructure and Operations, preferably within the BFSI sector.
• Strong hands-on experience managing enterprise IT infrastructure, Windows Server, Linux, cloud platforms, virtualization technologies, and Microsoft ecosystems.
• Proven expertise with VMware, Hyper-V, Nutanix, or comparable virtualization solutions.
• Experience in software licensing management, compliance, optimization, and audit support.
• Strong understanding of ITIL/ITSM frameworks and service management best practices. ITIL certification will be an added advantage.
• Relevant certifications in Microsoft, Azure/AWS, Linux, Virtualization, or Infrastructure technologies preferred.
• Demonstrated experience in vendor management, project delivery, infrastructure transformation, and technology governance.
• Proven people leadership experience with the ability to manage and develop high-performing teams.
• Excellent communication, stakeholder management, strategic planning, analytical, and problem-solving skills.
• Experience leading IT operations and critical projects within fast-paced, business-critical environments.

Preferred Industry Experience

• Banking, Financial Services & Insurance (BFSI)
• IT Services / Managed Services
• Technology-driven enterprises with regulated environments