IT Operations Manager

A. Enterprise Infrastructure & Hybrid Cloud Stewardship

Own the end-to-end infrastructure estate covering data centre, physical/virtualised compute, storage, enterprise networks and workplace technology across headquarters and plant.

Architect and govern the hybrid cloud environment, including capacity planning, consumption economics and workload migration.

Ensure backup integrity, disaster recovery readiness, periodic DR drills and RTO/RPO compliance.

Lead key infrastructure programmes including network modernisation, compute refresh, cloud/DR site establishment and plant connectivity enhancement.

Maintain infrastructure security in line with the CISO agenda, covering patching, endpoint protection, hardening and closure of VAPT/ITGC observations.

B. Application Landscape & Operations Command (30%)

Lead L1/L2 support and AMS delivery across SAP ERP, HRMS and plant applications covering maintenance, energy management and logistics.

Drive daily IT operations including system health checks, incident/problem management, RCA and change management.

Ensure reliable SAP integrations and interfaces with satellite platforms, with zero tolerance for data loss or latency.

Manage enterprise service-desk operations across both locations, including dedicated support for senior leadership.

Lead UAT, rollout and stabilisation of new platforms and digital initiatives sponsored by the CIO's office.

C. Service Assurance, SLA & Partner Governance (30%)

Define, negotiate and enforce SLAs across internal teams, AMS partners, OEMs and service providers, with monthly service-performance reporting.

Manage the complete AMC lifecycle, including renewals, commercial negotiations, recovery and partner performance.

Strengthen ITSM practices covering ticket governance, escalation, knowledge management and continual service improvement.

Prepare and present the monthly technology operations dashboard to the CIO and, where required, the MD/CXO forum.

Oversee the IT operations budget, monitor expenditure against plan and identify cost-optimisation opportunities.