IT Operations Manager

Role & responsibilities

Primary Skills : azure Access Management, CI/CD and basic understanding of azure Data Services ( Azure Synapse Analytics, Azure Data Factory (ADF), Microsoft Fabric, ADLS, app services ..)

15 years of overall IT experience with significant experience in Project

Operations Management

1. Strong experience managing Data Operations IT Operations projects in a 24x7 environment
2. Hands on experience with Incident Management including Sev 1 Sev 2 incidents escalations RCA SLA and MTTR management
3. Strong understanding of Agile Scrum methodologies and experience managing Scrum ceremonies backlog sprint planning and delivery
4. Experience with Azure DevOps ADO backlog sprint and delivery management
5. Good working knowledge of Microsoft Azure and cloud operations
6. Strong stakeholder and customer management skills with the ability to communicate effectively with technical and senior leadership teams
7. Excellent verbal and written communication and presentation skills
8. Strong analytical problem-solving decision making and escalation management capabilities
9. Experience driving process standardization automation continuous improvement and operational efficiency

Good to Have

1. Understanding of Azure data services and data pipelines such as ADF ADLS Synapse Databricks and Azure Storage
2. Experience creating and managing Power BI dashboards and operational reports
3. Experience working on Microsoft customer projects
4. Experience managing largescale 24x7 Data Ops Cloud Operations teams
5. Knowledge of GenAI and automation for IT Data Operations
6. Experience with cloud cost optimization and governance
7. Strong experience in service governance executive reporting risk management and capacity planning
8. Experience mentoring teams and building operational maturity"