IT Operations Manager

Important Recruitment Information for this vacancy:

• Job Posting Closes: October 23rd, 2026

Department of Administration, Office of Systems Management

Office of Systems Management | Kansas Department of Administration

About the Position:

• Who can apply: Anyone
• Classified/Unclassified Service: Unclassified
• Full/Part-time: Full-Time
• Regular/Temporary: Regular
• FLSA Status: Exempt
• Work Schedule: Monday-Friday 8:00 am to 5:00 pm
• Work location: on-site in Topeka, Kansas
• Eligible to Receive Benefits: Yes
• Veterans’ Preference Eligible: Yes

Compensation:

• Salary Range: $90,000 - $100,000

Note: Compensation will be based on the candidate’s qualifications, experience, and skills, while considering internal equity and applicable compensation guidelines. Applicants should consider the posted salary range when determining their interest in the opportunity.

Employment Benefits:

• First day of employment coverage under the State Employee Health Plan (SEHP) for medical and prescription drug coverage and dental plan.
• Additional voluntary options including vision, hospital indemnity, accident and critical illness insurance plans and flexible spending accounts.
• SEHP members and their covered family members have access to the HealthQuest Health Center at 9****th and Kansas Avenue in Topeka for in-person and virtual health care services.
• Sick & Vacation leave
• Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
• Paid State Holidays (designated by the Governor annually)
• Employee discounts with the STAR Program
• Retirement and deferred compensation programs

Visit the Employee Benefits page for more information

IT Operations Manager

Kansas Department of Administration

The Opportunity

The Office of Systems Management (OSM) is seeking an experienced IT leader to manage the Department of Administration’s technology operations and support reliable, secure, and effective IT services.

As the IT Operations Manager, you will provide hands-on leadership for the Applications Help Desk, End-User Support, IT Security Administration, and IT Systems Administration functions. You will set priorities, develop staff, manage resources, and ensure these teams work together to provide effective technology services to agency employees.

Your Impact

• Lead and develop IT Operations staff, setting priorities, establishing accountability, and supporting staff development and training.
• Oversee IT service delivery, including the Applications Help Desk, End-User Support, IT Security Administration, and IT Systems Administration functions.
• Oversee endpoint and systems operations, including device management, software deployment, Windows configurations, patching, and vulnerability remediation.
• Manage the IT asset lifecycle, including procurement, deployment, inventory, licensing, vendor renewals, and retirement.
• Strengthen IT service management, including incident, request, problem, and change management.
• Support employee technology services, including Microsoft 365, collaboration tools, conference room and A/V technology, and other workplace technology.
• Manage vendors, contracts, licensing, budgets, service levels, and operational resources to support effective and cost-conscious IT services.
• Identify opportunities for process improvement and automation that improve service delivery and the employee technology experience.
• Coordinate with the Kansas Information Technology Office (KITO), Kansas Information Security Office (KISO), Office of Information Technology Services (OITS), vendors, and other technology partners to support agency and statewide technology priorities.
• Provide operational planning, reporting and recommendations to IT leadership regarding staffing, technology needs, service levels, risks, and resource requirements.

What you Bring

• Experience leading, supervising, or managing IT teams or technology service functions.
• Strong knowledge of IT operations, end-user support, infrastructure, endpoint management, and service delivery.
• Experience managing IT assets, vendors, contracts, licensing, budgets, or technology resources.
• Knowledge of cybersecurity, vulnerability management, patching, and IT compliance.
• Strong problem-solving, prioritization, and decision-making skills.
• Ability to communicate technical information clearly to technical and non-technical audiences.
• Ability to manage competing priorities while maintaining a strong customer focus.
• Ability to build effective working relationships with IT staff, agency management, vendors, and statewide technology partners.

Preferred Qualifications:

• Experience leading enterprise IT operations, end-user support, or a high-volume service desk.
• Experience with Microsoft 365, endpoint management, IT asset management, or IT service management.
• Experience managing vendors, contracts, service levels, licensing, budgets, or operational resources.
• Experience leading technology improvements, process automation, system deployments, or other significant technology initiatives.
• IT-related certifications such as ITIL, CompTIA, Microsoft, HDI, or other relevant certifications.
• Experience working with state government, public-sector, or enterprise IT environments.

Minimum Qualifications

• Associate degree in computer science, information technology, engineering, business administration, or a related field.
• Five years of experience in information technology, IT operations, systems administration, or a related area.
• Experience leading, supervising, or managing IT staff or technology service functions.
• Experience planning, prioritizing, and coordinating IT operations, services, or resources.
• Experience working with IT vendors, contracts, budgets, licensing, or technology resources.

Why Join OSM?

This is an opportunity to make a direct impact on the technology services that Department of Administration employees rely on every day. You will lead an experienced team, help improve IT services and processes, and play an important role in supporting the technology that keeps the agency operating.

You’ll have the opportunity to develop people, solve operational challenges, manage resources, improve services, and work across the agency and statewide IT community.

Post Offer Requirement:

Kansas Tax Clearance Certificate: A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas. Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance within ten (10) days of the job offer. Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law.

If you have a missing tax return(s) or you owe taxes to the State of Kansas, please know that the Kansas Department of Revenue will work with you. The Kansas Department of Revenue can set you up on a payment plan to receive Tax Clearance so you can get a job working for the State of Kansas. The Kansas Department of Revenue can be contacted at 785-296-3199. Kansas Department of Revenue - Tax Clearance Frequently Asked Questions

Recruiter Contact Information

Name: Brianna Brandt

Email: [email protected]

Job Application Process:

• First Sign in or register as a New User.
• Complete or update your contact information on the Careers> My Contact Information page. *This information is included in all your job applications.
• Upload required documents listed below for the Careers> My Job Applications page.
• Start your draft job application, upload other required documents, and Submit when it is complete.
  • Manage your draft and submitted applications on the Careers> My Job Applications page.
• Check your email and My Job Notifications for written communications from the Recruiter.
  • Email – sent to the Preferred email on the My Contact Information page
  • Notifications – view the Careers> My Job Notifications page

Helpful Resources at jobs.ks.gov: “How to Apply for a Job – Instructions” and “How to Search for a Job – Instructions"

Required Documents for this Application to be Complete:

Upload these on the Careers - My Job Applications page

• DD 214 (if you are claiming Veteran’s Preference)

Upload these on the Attachments step in your Job Application

• Resume
• Letter of Interest / Cover Letter
• Three Professional References

How to Claim Veterans Preference:

Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determined by the hiring manager.

Learn more about claiming Veteran’s Preference

How to Claim Disability Hiring Preference

Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.

Learn more about claiming Disability Hiring Preference

PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be emailed to [email protected], or can be mailed/delivered in person to:

ATTN: Disability Hiring Preference Coordinator
Office of Personnel Services
Docking State Office Building 915 SW Harrison Rd.
Topeka, KS 66614

Equal Employment Opportunity:

The State of Kansas is an Equal Opportunity Employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.