IT Operations Manager - Infrastructure/Service Delivery

Required Skills And Qualifications

• 10 - 17 years of experience in IT Operations, IT Infrastructure Management, and Service Delivery.
• Strong experience in IT Project Management and Vendor Management.
• Hands-on experience in IT budgeting, cost control, OPEX/CAPEX planning, and financial management.
• Mandatory experience in Data Center Operations and AV/VC infrastructure management.
• Strong understanding of IT infrastructure, hardware, networking, systems, and enterprise IT services.
• Experience managing vendors, contracts, procurement, and SLA-based service delivery.
• Excellent stakeholder management, communication, analytical, and problem-solving skills.
• Ability to manage multiple projects, teams, and operational priorities simultaneously.

Key Responsibilities

• Lead and manage day-to-day IT operations, infrastructure support, and service delivery.
• Plan, execute, and manage IT infrastructure projects, ensuring timely delivery and adherence to budgets.
• Manage vendor relationships, contracts, service-level agreements (SLAs), and performance reviews.
• Prepare, monitor, and control IT budgets, operational expenses (OPEX), and capital expenditures (CAPEX).
• Oversee data center operations, including infrastructure availability, capacity planning, power, cooling, and disaster recovery coordination.
• Manage Audio-Visual (AV) and Video Conferencing (VC) infrastructure, including meeting room technologies and collaboration systems.
• Ensure high availability, reliability, security, and continuity of IT services.
• Coordinate with internal teams, vendors, and stakeholders to resolve operational issues and implement improvements.
• Monitor IT performance metrics, incidents, and service requests to ensure compliance with defined SLAs.
• Identify opportunities for process improvement, cost optimization, automation, and operational efficiency.
• Develop and maintain IT policies, procedures, documentation, and business continuity plans.
• Lead and mentor IT operations teams, ensuring effective resource allocation and performance management.

(ref:hirist.tech)