IT Operations Manager - Systems Manager

IT Operations Manager / Systems Manager - (Hands-On) | 6–9 Month Contract | £425 Per Day

(Inside IR35)

Location: London

Contract: 6–9 Months

Rate: £425 Per Day (Inside IR35)

Start: ASAP

Overview

An excellent opportunity has arisen for a technically hands-on IT Operations Manager to join a growing start-up organisation as it builds and develops its internal IT function.

Working closely with the Head of IT, this is a varied, roll-your-sleeves-up role combining hands-on 1st/2nd line technical support, IT operations and service management. You will take ownership of day-to-day IT services, resolving technical issues directly while also managing suppliers, improving processes and helping establish a reliable and scalable IT environment.

This is not a traditional IT management role focused purely on managing suppliers and processes. The successful candidate will be technically capable, comfortable troubleshooting issues themselves and happy to get involved in everything from laptop builds and user support through to Microsoft 365 administration, incident management and service improvements.

You will need to be adaptable, proactive and comfortable working in a small organisation where priorities can change and everyone is expected to get stuck in.

Role & Responsibilities

• Provide hands-on support, troubleshooting and resolving hardware, software, application and connectivity issues
• Take ownership of day-to-day IT operations, ensuring users receive a responsive and reliable service
• Administer and support Microsoft 365, including Exchange Online, SharePoint, Teams and Entra ID
• Support Windows and Mac devices, including configuration, deployment, troubleshooting and ongoing maintenance
• Manage devices and endpoint environments using Intune and/or Jamf
• Oversee incidents, service requests, escalations and IT support processes, resolving issues directly where possible
• Manage joiners, movers and leavers, including account provisioning, laptop builds, access management and equipment
• Coordinate external IT suppliers and service providers, ensuring issues are resolved and services delivered effectively
• Establish and improve practical IT service management processes, documentation and procedures
• Support meeting room technology, AV equipment and collaboration tools
• Assist with IT projects, system implementations, technology rollouts and service improvements
• Work closely with the Head of IT to develop a scalable and efficient IT environment

Skills & Experience

• Strong hands-on IT support background, ideally progressing into IT Operations, Service Delivery or IT Management
• Proven experience providing 2nd line technical support across Windows and Mac environments
• Strong working knowledge of Microsoft 365, Entra ID, Exchange Online, SharePoint and Teams
• Experience administering and managing devices using Intune and/or Jamf
• Good understanding of IT service management, incident management and service delivery processes
• Experience managing external IT suppliers and third-party support providers
• Comfortable troubleshooting hardware, software, networking and end-user technology issues
• Experience managing user accounts, access permissions, devices and joiner/mover/leaver processes
• Previous experience in a start-up, SME or smaller IT environment where a broad, hands-on approach is required
• Strong problem-solving skills with the ability to work independently and take ownership of issues
• Flexible, proactive and happy to work across both technical support and IT service management
• CrowdStrike and meeting room/AV technology experience would be advantageous

This is an excellent opportunity for an experienced IT professional who enjoys being hands-on and wants to help shape and improve an evolving IT function. You must be equally comfortable resolving technical issues yourself as you are managing IT services, suppliers and processes.