IT Operations Officer

We arecurrently looking for IT Operations Officer for our UAE operations with the following terms & conditions.

Key Skills & Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related field.
• 3-5 years of experience in IT Operations, Banking Operations, or Infrastructure Support.
• Knowledge of banking systems such as FCUBS, T24, Way4, DCMS and UAECB Applications.
• Experience with Windows Server, Active Directory, Networking, VPN, MPLS, and Microsoft 365.
• Strong troubleshooting, incident management, and vendor coordination skills.
• Good communication, documentation, and reporting abilities.

Core Competencies

• IT Operations Management
• Banking Systems Support
• Infrastructure & Network Administration
• Incident & Problem Management
• Vendor Coordination
• Business Continuity & Disaster Recovery Support
• Analytical & Troubleshooting Skills
• Customer Service Orientation
• Ability to Work Under Pressure and Outside Business Hours when required.

Operational Support Coverage

• Provide after-hours and on-call support for end users and customers to ensure timely resolution of critical IT and banking operation issues outside normal business hours.
• Respond to and troubleshoot production incidents, system outages, application failures, and urgent service requests.
• Coordinate with internal teams, vendors, and service providers during critical incidents to minimize service disruption and ensure business continuity.

End User Support

• Perform routine server health checks, system monitoring, and patch management activities.
• Support Active Directory, Microsoft 365, Azure, Intune, and Windows environments.
• Manage user accounts, access requests, and application support activities.
• Provide Level 1 & 2 support for end users, desktops, laptops, printers, and peripherals.
• Coordinate with vendors and support teams to resolve infrastructure and application-related issues.

Infrastructure & Network Support

• Support and maintain Main Data Center (DC) and Disaster Recovery (DR) site infrastructure.
• Install, configure, upgrade, and troubleshoot routers, switches, and network devices.
• Monitor and maintain MPLS, WAN, VPN, and branch network connectivity.
• Coordinate with telecom providers and service providers for circuit provisioning, upgrades, and incident resolution.
• Maintain network documentation, operational procedures, and technical records.
• Support branch IT infrastructure across Abu Dhabi, Dubai, Sharjah, and Ras Al Khaimah locations.
• Maintain and manage IT asset inventory, including tracking, deployment, replacement, and disposal of IT equipment.
• Perform network cable patching, structured cabling activities, and connectivity troubleshooting within Data Centers, communication rooms, and branch locations.
• Install, configure, and support Cisco IP telephony devices, including user provisioning, extensions, and basic Call Manager administration.
• Support Cisco Voice and Unified Communications infrastructure and coordinate with vendors for telephony-related incidents and upgrades

Terms and conditions

Joining time frame: Immediate

Terms and conditions:

Joining time frame:   maximum 4 weeks