IT Operations Program Manager

IT Operations Program Manager

Company: YoungLA

Website: www.youngla.com

Location: Northridge, Ca.

Position: Full-time / On-site

Reporting to: VP of Technology

Introduction:

YoungLA is a fast-growing Men’s Fitness Lifestyle Clothing brand located in Chatsworth, CA, selling Men’s apparel exclusively on www.youngla.com. Established in 2016, the YLA brand continues to grow their customer base through social media and influencer-based marketing. Annual sales continue to exceed projections, with an impressive 5X YOY growth in 2022. YLA is looking for additional talented individuals to join this incredible journey!

Objective:

YoungLA is looking for an experienced IT Operations Program Manager.

This is a full-time and on-site position for an individual who has expertise in providing various WMS, ERP and IT systems support.

Responsibilities:

• Support cross-functional execution for our core operational and hardware / software rollout.
• Work closely with vendors to design, implement, and maintain seamless integrations with other business applications.
• Manhattan Active WMS configurations and support.
• Support Celigo integrations between systems and monitor flow errors.
• Develop and manage reports, dashboards, templates, and customizations to NetSuite.
• Use best practices for NetSuite configuration and customization to meet business needs.
• Ensure the smooth operation of NetSuite processes, troubleshoot issues, and provide timely resolutions.
• Troubleshoot and resolve integration issues to ensure data accuracy and consistency.
• Implement data governance policies and procedures to maintain data quality.
• Create documentation of configurations, customizations, and processes to aid in knowledge transfer and support future system enhancements.
• Conduct training sessions for end-users to ensure they can effectively navigate and utilize NetSuite.
• Create user guides and training materials as needed.
• Assist with onboarding and offboarding process, ensuring a smooth transition for their IT needs.
• Perform other related duties as assigned to contribute to the overall success of the IT team.
• Oversee management of devices including desktop computers, laptops, iPads, printers, scanners etc.

Skills may include, but are not limited to:

• Strong analytical and problem-solving skills.
• Detail-oriented with a focus on data accuracy and system integrity
• Work effectively both independently and as part of a team.

Experience:

• Experience with NetSuite ERP.
• Experience with WMS software and warehouse operation.
• Experience with Manhattan WMS preferred.
• Experience with Shopify is a plus.
• Experience in technical support role.
• Experience in project management.
• Strong hardware and software troubleshooting skills.

Please visit youngla.com and review our website to familiarize yourself with YoungLA's mission.

YoungLA offers a competitive compensation package including Dental, Medical, Vision, Life, 401K, 401K Roth, and employee purchased discounts.